Team Manager - Food - Newry The Quays - Northern Ireland

Team Manager – Food – Newry The Quays – Northern Ireland

Apply for the Team Manager – Food role at Marks and Spencer.

Summary

Lead a team in a Marks and Spencer store in Newry, ensuring excellent customer service, driving sales and profitability, recruiting and developing staff, and maintaining store standards and safety.

Key Responsibilities

• Support the growth and profitability of the store through the implementation of the retail plan and delivery of the KPI measures for the area of accountability.
• Role model excellent customer service and ensure delivery of a customer-focused service proposition that delights customers.
• Recruit, develop and manage the customer assistant team, supporting succession requirements of the store and region.
• Motivate colleagues to deliver their part and understand their roles.
• Ensure the store trades safely and legally, protecting customers, colleagues and the M&S brand.
• Support delivery of an inspirational, improved and consistent visual customer journey in-store, inspiring customers to shop and buy more often.

Key Accountabilities

• Drive profitability and sales for the area through the delivery of the retail plan and store KPIs.
• Embed business transformation plan and change initiatives.
• Set clear expectations and deliver great standards and service.
• Create a culture of digital adoption and leadership behaviours.
• Develop a multi-skilled team; coach and train to maximise sales.
• Seek customer feedback, analyse data and improve in-store experience.
• Deliver operational excellence, maximise product availability, minimise stock & cash loss.
• Maintain a safe and legal store environment.
• Support visual merchandising updates for launches, events and campaigns.

Skills & Experience

• Lead a team to deliver customer service and KPI results.
• Understand commercial, visual, operational and people processes and systems.
• Use data and MI to identify commercial, visual and cost savings opportunities.
• Knowledge of visual merchandising principles.
• Digital capability and system proficiency.
• Knowledge of legal requirements and people policies.
• Manage performance, give effective feedback, coach for improvement.
• Excellent communicator, resilient under pressure, flexible and adaptable.
• Build relationships with stakeholders across store and region.

Leadership Capabilities

• Embed change for lasting commercial impact.
• Support colleagues to adapt to change.
• Takes ownership and accountability for team success.
• Coaches colleagues for performance and growth.
• Reinforces high performance and supports improvement.
• Communicates clearly, using technology and channels.
• Collaborates across business to find the best solutions.

Key Relationships and Stakeholders

• Customers
• Colleagues
• Store Leadership
• Regional Leadership
• BIG

Seniority Level

Mid-Senior level

Employment Type

Full-time

Job Function

Management and Manufacturing (Retail)