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- Tasks: Lead a dynamic team to deliver exceptional customer service and drive store profitability.
- Company: Join a well-known retail brand committed to growth and innovation.
- Benefits: Competitive salary, career development opportunities, and a vibrant work environment.
- Why this job: Make a real impact by inspiring your team and enhancing customer experiences.
- Qualifications: Experience in team leadership and a passion for customer service.
- Other info: Be part of a supportive culture that values your contributions and growth.
The predicted salary is between 36000 - 60000 £ per year.
Support the growth and profitability of the store through the implementation of the retail plan and delivery of the KPI measures for their area of accountability. Role model great customer service and ensure the delivery of a customer focused service proposition through the team that delights our customers.
Key Accountabilities:
- Drive profitability and sales for their area through supporting the delivery of the Retail Plan and Store KPIs.
- Support the delivery and embedding of the business transformation plan and change initiatives for their area.
- Deliver great standards and service by setting clear expectations with store colleagues.
- Create the right culture, role modelling new digital ways of working and leadership behaviours.
- Create a multiskilled team, coaching and training the team to fully utilise all the tools available to serve and sell well.
- Deliver brilliant basics through the team.
- Seek customer feedback and take action to deliver improvement.
- Use data and insight to improve customer instore experience, improve the operation and drive performance.
- Support the delivery of Plan A.
- Regularly review individual performance through quality conversations, managing underperformance where required and celebrating success.
- Recruit for the team, ensuring new starters have a brilliant onboarding experience.
- Deliver all line management activities in line with company process and policy.
- Build an active working partnership with BIG, provide feedback and support the development of BIG reps.
- Deliver operational excellence to maximise product availability, minimise stock and cash loss.
- Ensure process and task is delivered in line with business expectation and operating standards allocating resource accordingly.
- Maintain a safe and legal store environment.
- Support visual merchandising updates across all launches, events and campaigns.
Technical Skills/Experience:
- Ability to lead a team to deliver excellent customer service and KPIs across the store.
- Create the right culture, role modelling new digital ways of working and leadership behaviours.
- Good understanding and up to date knowledge of commercial, visual, operational and people processes and systems.
- Use all available data and MI to identify commercial, visual, cost savings & customer opportunities to increase profit.
- Good working knowledge of VM principles.
- Good level of digital capability and an understanding and use of all systems.
- Good knowledge of the legal requirements across their area of accountability and the store.
- Knowledge of our people policies and managing performance within a team.
- The ability to have difficult conversations with effective resolutions with colleagues.
- Good communicator and listener who will inspire, share their knowledge and best practices with others.
- Ability to plan and review across the week and the month.
- Ability to deliver under pressure demonstrating resilience.
- Ability to build and maintain relationships with key stakeholders across the store and region.
- Demonstrates flexibility and adaptability to change, and the ability to lead teams through change with a growth mindset.
Key Leadership Capabilities:
- Successfully embeds change for lasting commercial impact and results.
- Addresses beliefs and mindsets around resistance to change and supports colleagues in adapting.
- Takes ownership and accountability for the success of their team.
- Spends time coaching colleagues to accelerate performance and personal growth.
- Recognises high performance and supports poor performers to improve.
- Shows colleagues why they matter to M&S, their part to play in delivering the plan and what the results of their work are.
- Uses customer feedback and market trends to guide teams work.
- Helps teams understand information and business messages by actively seeking out opinions and asking questions.
- Uses a combination of channels and technology to communicate, ensuring timely, clear and open communication with colleagues.
- Seeks the best solution for M&S by proactively collaborating with colleagues from across the business.
Key Relationships and Stakeholders:
- Customers
- Colleagues
- Store Leadership
- Regional Leadership
- BIG
Team Manager - Cafe - Aberdeen Union Square employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Manager - Cafe - Aberdeen Union Square
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media, website, and any recent news. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your responses to common interview questions, but keep it natural. Use the STAR method (Situation, Task, Action, Result) to structure your answers, especially when discussing your leadership experience and how you've driven team performance.
✨Tip Number 3
Don’t forget to prepare some questions for your interviewer! Ask about the team dynamics or how they measure success in the role. This shows you're engaged and thinking about how you can contribute to the store's goals.
✨Tip Number 4
After your interview, send a quick thank-you email. Mention something specific from your conversation to remind them of your chat. It’s a nice touch that keeps you on their radar and shows your enthusiasm for the role.
We think you need these skills to ace Team Manager - Cafe - Aberdeen Union Square
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for delivering excellent customer service shine through. We want to see how you can inspire and motivate a team to create a delightful experience for our customers.
Highlight Your Leadership Skills: Make sure to showcase your ability to lead and develop a team. Share examples of how you've coached others, managed performance, and created a positive culture in previous roles. We love seeing candidates who can bring out the best in their teams!
Be Data-Driven: We’re all about using data to drive performance, so don’t forget to mention any experience you have with analysing metrics or KPIs. Show us how you’ve used insights to improve operations or enhance customer experiences in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves. Plus, you’ll find all the info you need about the role and our company culture there!
How to prepare for a job interview at Marks and Spencer
✨Know Your Numbers
Before the interview, brush up on key performance indicators (KPIs) relevant to the role. Be ready to discuss how you've driven sales and profitability in previous positions, as this will show your understanding of the business's goals.
✨Showcase Your Leadership Style
Prepare examples that highlight your leadership capabilities. Think about times when you’ve successfully coached a team or managed underperformance. This will demonstrate your ability to inspire and develop talent within the team.
✨Customer-Centric Mindset
Be prepared to discuss how you’ve used customer feedback to improve service delivery. Share specific instances where you’ve implemented changes based on customer insights, as this aligns with the role’s focus on delivering an exceptional customer experience.
✨Embrace Change
The role involves supporting change initiatives, so be ready to talk about your experiences with change management. Highlight how you've led teams through transitions and adapted to new processes, showcasing your flexibility and growth mindset.
