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- Tasks: Assist in store operations and ensure a smooth customer experience during early mornings.
- Company: Join a dynamic team at a leading retail store in Dorking.
- Benefits: Competitive pay with an unsocial hours premium and opportunities for growth.
- Other info: Flexible early morning shifts with a focus on customer satisfaction.
- Why this job: Kickstart your career in retail while building valuable skills and relationships.
- Qualifications: Must be 18 or over; strong communication and teamwork skills are essential.
The predicted salary is between 12 - 15 £ per hour.
Summary
Operations Assistant
Work Pattern
- Week 1: Sunday, Monday, Wednesday and Friday 04.30-10.30
- Week 2: Monday, Tuesday, Friday and Saturday 04.30-10.30
Under 18 Disclaimer
Our job role involves working early mornings and this means we cannot consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Join our team at M ensures communication is clear and simple. In control of their own reactions and considers how to share their perspective to create better reaction for team. Copes well with change and work challenges and recovers quickly from its impact. Builds positive relationships by being a good listener and getting to know people by establishing a connection.
Technical Skills/Experience
- Contributing to store sales and cost control
- Work across the store to get things done right first time within timescales
- Comprehensive knowledge of customer shopping channels
- Good level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Good level of digital capability and use of digital tools and applications
- Understand customer needs and spot selling opportunities
- Adapting to change
- Good Knowledge of VM principles
Key Relationships and Stakeholders
- Customers
- Colleagues
- Store Leadership
Customer Assistant - Operations (Early Mornings) - Dorking in Surrey employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Operations (Early Mornings) - Dorking in Surrey
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their operations.
✨Tip Number 2
Practice your responses to common interview questions, especially those related to customer service and teamwork. We want to hear how you handle challenges and build relationships, so have some examples ready to share!
✨Tip Number 3
Dress appropriately for the interview, even if it’s early morning! A smart appearance shows that you respect the opportunity and are serious about the role. Plus, it’ll boost your confidence when meeting the team.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. It’s a simple way to keep you on their radar as they make their decision.
We think you need these skills to ace Customer Assistant - Operations (Early Mornings) - Dorking in Surrey
Some tips for your application 🫡
Show Your Early Bird Spirit: Since this role is all about those early mornings, make sure to highlight your enthusiasm for working at the crack of dawn. Share any previous experiences that showcase your ability to thrive in early shifts and how you manage your time effectively.
Connect with Our Values: We love a good team player! In your application, mention how you build positive relationships and communicate clearly with colleagues and customers. Give examples of how you've listened and connected with others in past roles.
Demonstrate Your Adaptability: This job can throw some curveballs, so let us know how you cope with change and challenges. Share a story where you had to adapt quickly and how you turned a tough situation into a success.
Keep It Relevant and Concise: When filling out your application, stick to the point and keep it relevant to the role. Highlight your customer service skills, product knowledge, and any experience with digital tools. And remember, applying through our website is the best way to get noticed!
How to prepare for a job interview at Marks and Spencer
✨Know Your Schedule
Since this role involves early mornings, make sure you’re familiar with the specific work pattern. Be ready to discuss how you can manage your time effectively and why those hours suit you. It shows you're committed and understand the demands of the job.
✨Showcase Your Customer Skills
This position is all about building positive relationships with customers. Prepare examples of how you've successfully interacted with customers in the past. Highlight your listening skills and how you’ve adapted to meet their needs.
✨Demonstrate Adaptability
The job requires coping well with change and challenges. Think of instances where you’ve had to adapt quickly in a previous role. Share these stories to illustrate your resilience and ability to thrive in a dynamic environment.
✨Brush Up on Product Knowledge
Having a good level of product knowledge is crucial. Before the interview, take some time to research the store’s offerings. Being able to discuss products confidently will show that you’re proactive and genuinely interested in the role.