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For Companies At a Glance
- Tasks: Lead a dynamic team to enhance customer service and drive store profitability.
- Company: A top UK retailer known for its commitment to excellence.
- Benefits: Competitive pay, staff discounts, and opportunities for personal growth.
- Why this job: Make a real difference in customer satisfaction and team success.
- Qualifications: Strong leadership skills and retail operations knowledge required.
- Other info: Join a vibrant team in a supportive and positive work environment.
The predicted salary is between 36000 - 60000 £ per year.
A leading UK retailer is seeking a Team Manager for their Cafe & Ops in Aberdeen City. The role involves driving profitability, delivering exceptional customer service, and leading a multiskilled team. You will ensure compliance with operational standards, support staff development, and create a positive working environment.
Ideal candidates will have strong leadership capabilities and a solid understanding of retail operations. This position offers the opportunity to make a significant impact on customer satisfaction and store performance.
Store Team Leader: Growth, Service & Ops Excellence employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Team Leader: Growth, Service & Ops Excellence
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to leadership and customer service. We want to showcase our ability to drive profitability and create a positive environment.
✨Tip Number 3
Showcase your achievements! When discussing your experience, focus on specific examples where you improved team performance or customer satisfaction. Numbers speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows that you’re genuinely interested in joining the team.
We think you need these skills to ace Store Team Leader: Growth, Service & Ops Excellence
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your leadership experience. We want to see how you've successfully led teams in the past and how you can bring that expertise to our Cafe & Ops.
Focus on Customer Service: Exceptional customer service is key for us. Share specific examples of how you've gone above and beyond to ensure customer satisfaction in your previous roles. This will show us you're a great fit for the position.
Demonstrate Your Understanding of Retail Operations: We’re looking for candidates who really understand retail operations. Use your application to showcase your knowledge and any relevant experience you have in driving profitability and ensuring compliance with operational standards.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved.
How to prepare for a job interview at Marks and Spencer
✨Know Your Retail Operations
Make sure you brush up on your knowledge of retail operations before the interview. Understand the key metrics that drive profitability and how exceptional customer service plays a role in that. Being able to discuss these topics confidently will show that you're serious about the position.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you motivated your team or resolved conflicts. This will demonstrate your strong leadership capabilities, which are crucial for the role.
✨Emphasise Staff Development
Be ready to talk about how you support staff development. Share any experiences where you've helped team members grow their skills or advance in their careers. This shows that you value creating a positive working environment and are committed to the team's success.
✨Prepare Questions About Customer Satisfaction
Have some thoughtful questions prepared about how the company measures customer satisfaction and what initiatives they have in place. This not only shows your interest in the role but also your understanding of its impact on store performance.
