At a Glance
- Tasks: Lead a dynamic store team, driving performance and creating an exceptional shopping experience.
- Company: Join M&S, a forward-thinking retailer committed to innovation and inclusivity.
- Benefits: Enjoy a 20% discount, competitive holidays, bonuses, and extensive wellbeing support.
- Other info: Join a diverse team and make a real impact in a supportive environment.
- Why this job: Be a key player in transforming retail while developing your leadership skills.
- Qualifications: Proven leadership in fast-paced retail, strong communication, and digital skills.
The predicted salary is between 35000 - 45000 £ per year.
As a Store Manager, you’ll own the full operation, leading with confidence, building high‑performing teams, and setting the pace in a fast‑changing retail environment. You’ll lead from the front, deliver against the retail plan, and create a store where customers love to shop and colleagues are proud to work in. This is a role for resilient, commercial, inspiring leaders who bring clarity, accountability and ambition to every part of the operation, from standards and service to profit and people.
What you’ll do:
- Lead the delivery of the full retail plan across the store driving commercial, operational, visual and people performance to deliver against the P&L.
- Set the strategy and direction for the store, making sure every colleague knows their part to play and is held to account for delivering it.
- Own the change agenda landing transformation initiatives with clarity, urgency and pace.
- Build a high‑performance culture by coaching managers, growing talent, and creating a store people want to join and stay in.
- Use data and insight to unlock opportunity, making fast, confident decisions that drive profit, improve service and boost efficiency.
- Drive digital adoption and omnichannel capability – helping teams sell across all platforms and channels.
- Be the voice of your store – representing your people, saying it as it is and owning the follow‑through on what needs to improve.
- Create an exceptional customer journey through consistent standards, inspiring visual merchandising and diverse teams that go the extra mile.
Who you are:
- A proven leader of large teams in a fast‑paced retail environment, with a sharp focus on delivery, standards and results.
- Confident working across all areas of store performance, including commercial, visual, operations and people and knowing how to bring them together for impact.
- A clear and direct communicator, with the courage to make tough calls and the skill to bring colleagues with you.
- Strong on planning, performance management and resilience. You can balance the big picture with the detail and always hold the line and set expectations.
- Confident using digital tools, data and systems to make better, faster decisions and coaching others to do the same.
- Skilled in building partnerships across your team, your peers and your region to share insights, solve problems and deliver transformation.
What’s in it for you:
- 20% colleague discount across all M&S products and many of our third‑party brands for you and a member of your household.
- Competitive holiday entitlement with the potential to buy extra holiday days!
- Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
- A generous Defined Contribution Pension Scheme and Life Assurance.
- A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
- Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
- Industry‑leading parental, adoption and neonatal policies, providing support and flexibility for your family.
- Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
- A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.
Everyone’s welcome. We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen. We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.
If you feel you’d benefit from any support or reasonable adjustments during any stage of the recruitment process, please let us know when completing your application. This information will be picked up by our team, so we can put steps in place to help you be at your best through this process.
Store Manager - Large Format - Merry Hill employer: Marks and Spencer
Marks & Spencer is an exceptional employer, offering a vibrant and inclusive work culture that empowers Store Managers to lead high-performing teams in a dynamic retail environment. With competitive benefits such as a generous discount, flexible holiday options, and comprehensive wellbeing support, employees are encouraged to grow and thrive while making a meaningful impact on customer experiences. Join us at Merry Hill and be part of a forward-thinking team dedicated to innovation and excellence in retail.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager - Large Format - Merry Hill
✨Tip Number 1
Get to know the company inside out! Research M&S, their values, and what makes them tick. This way, when you walk into that interview, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice your leadership stories! Think of examples where you've led teams, tackled challenges, and driven results. Be ready to share these during your interview to demonstrate your fit for the Store Manager role.
✨Tip Number 3
Network like a pro! Connect with current or former M&S employees on LinkedIn. They can provide insider tips and maybe even put in a good word for you. Plus, it shows you're proactive!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the M&S team. So, get that application in ASAP!
We think you need these skills to ace Store Manager - Large Format - Merry Hill
Some tips for your application 🫡
Show Your Leadership Skills:As a Store Manager, we want to see your leadership style shine through in your application. Share examples of how you've built high-performing teams and driven results in a fast-paced environment.
Be Clear and Direct:We appreciate clear communication, so make sure your application reflects that. Use straightforward language to describe your experience and how it aligns with the role's requirements.
Highlight Your Commercial Acumen:Don’t forget to showcase your understanding of commercial performance. Talk about how you've used data and insights to make decisions that improved profit and efficiency in your previous roles.
Apply Early!:Due to high interest, this role may close earlier than advertised. We recommend applying as soon as possible through our website to ensure your application is considered!
How to prepare for a job interview at Marks and Spencer
✨Know Your Retail Metrics
Familiarise yourself with key retail metrics like P&L, sales targets, and customer satisfaction scores. Being able to discuss these figures confidently will show that you understand the commercial side of the role and can drive performance.
✨Showcase Your Leadership Style
Prepare examples of how you've built high-performing teams in the past. Highlight your coaching techniques and how you've fostered a culture where colleagues feel valued and motivated. This will demonstrate your ability to lead effectively in a fast-paced environment.
✨Emphasise Change Management Skills
Be ready to discuss how you've successfully implemented change initiatives before. Share specific examples of how you communicated changes clearly and ensured everyone was on board, showcasing your ability to manage transformation with urgency and clarity.
✨Engage with Digital Tools
Since digital adoption is crucial, be prepared to talk about your experience with digital tools and data analysis. Discuss how you've used these to make informed decisions and improve store performance, showing that you're not just a traditional manager but also a forward-thinking leader.
