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For Companies At a Glance
- Tasks: Lead the team to ensure a well-stocked, clean store and deliver excellent customer service.
- Company: Join Marks & Spencer, a leader in retail innovation and inclusivity.
- Benefits: Competitive pay, flexible working options, and training for career growth.
- Why this job: Make a real impact in a dynamic environment while developing your leadership skills.
- Qualifications: Strong communication skills and a commitment to excellent customer service.
- Other info: Be part of a diverse team that values inclusion and personal development.
The predicted salary is between 13 - 16 £ per hour.
Work Pattern
- Week 1
- Sunday 0700-1500
- Tuesday 0600-1400
- Wednesday 0600-1400
- Friday 0600-1400
- Monday 1400-2300
- Tuesday 1400-2300
- Friday 1400-2300
- Saturday 1400-2300
Under 18 Disclaimer
This job role involves working late nights and this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
+ £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Purpose of the Shift Lead
To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill and to lead the floor in the absence of the Colleague Manager. Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager. Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening. Allocate resource effectively to deliver a quick payment experience. Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times. Coordinate the team to deliver a clean, safe and well-presented store. Play their part in creating a great team atmosphere that is inclusive of everyone. Role model great Customer Service. Role model the M&S behaviours and Colleague Expectations across the store. Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues. Support nearby stores if operationally required. Responsible for being a key holder and answering call outs as required. Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We'll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone's Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That's why we're revolutionising how we work and offering our most exciting opportunities yet. There's never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Shift Lead - Food - Marshalswick St Albans Simply Food employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Lead - Food - Marshalswick St Albans Simply Food
✨Tip Number 1
Get to know the company culture! Before your interview, check out M&S's social media and website to understand their values and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills align with the Shift Lead role, especially around customer service and teamwork. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your leadership skills! Be ready to share examples of how you've led a team or handled challenges in the past. M&S is looking for someone who can motivate others and keep things running smoothly, so highlight those experiences during your chat.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions ready about the team or the store's goals. This shows you're engaged and keen to contribute, plus it gives you a chance to see if the role is right for you too!
We think you need these skills to ace Shift Lead - Food - Marshalswick St Albans Simply Food
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know how much you love helping customers. Share any experiences where you've gone the extra mile to make someone's day better. We want to see that spark!
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points if it helps highlight your skills and experiences. We appreciate clarity, so make it easy for us to see why you're a great fit!
Tailor Your Application: Make sure to customise your application to match the job description. Highlight relevant experiences that align with the Shift Lead role. We want to see how you can contribute to our team at Marshalswick!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can't wait to hear from you!
How to prepare for a job interview at Marks and Spencer
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Shift Lead role. Familiarise yourself with the key responsibilities like leading the fill operation and delivering excellent customer service. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
As a Shift Lead, you'll be expected to coordinate resources and lead a team. Prepare examples from your past experiences where you've successfully led a team or managed a project. Highlight how you motivated others and achieved results, as this will demonstrate your capability for the role.
✨Emphasise Customer Service Excellence
Customer service is at the heart of this role. Be ready to discuss how you've provided exceptional service in previous jobs. Think of specific instances where you went above and beyond for a customer, as this will illustrate your commitment to creating a great shopping experience.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
