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For Companies At a Glance
- Tasks: Lead a dynamic team to deliver top-notch customer service and drive sales.
- Company: Join the innovative team at Marks & Spencer, a leader in retail.
- Benefits: Flexible part-time hours, competitive pay, and a supportive work environment.
- Why this job: Make a real impact in a fast-paced retail setting while developing your leadership skills.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Be part of a diverse team that values inclusivity and personal growth.
The predicted salary is between 13 - 16 £ per hour.
Join to apply for the Team Manager - Food (Part Time) - Essex Area role at Marks & Spencer.
Summary
As a Team Manager in Food, you’ll be responsible for leading a team on the shop floor to deliver exceptional availability, 5‑star service, and commercial results. This is a front‑line leadership position in one of the UK’s most competitive retailers.
Main Responsibilities
- You’ll need to be commercially sharp, operationally resilient, and relentless in your standards.
- Lead and coach a team to deliver consistently under pressure.
- Work across departments to deliver a seamless customer experience.
- Drive commercial performance.
Key Accountabilities
- Drive profitability and sales for their area through support of the retail plan and delivery of the KPI measures for their area of accountability.
- Supports the delivery and embedding of the business transformation plan and change initiatives for their area.
- Delivers great standards and service by setting clear expectations with store colleagues.
- Create a multi‑skilled team, coaching and training the team to fully utilise all the tools available to serve and sell well.
- Seeks customer feedback and takes action to deliver improvement.
- Support the delivery of Plan A.
- Regularly review individual performance through quality conversations, managing underperformance where required and celebrating success.
- Recruit for the team, ensuring new starters have a brilliant onboarding experience.
- Deliver operational excellence to maximise product availability, minimise stock and cash loss.
- Ensure process and task is delivered in line with business expectation and operating standards.
Technical Skills / Experience
- Ability to lead a team to deliver excellent customer service and KPI’s across the store.
- Good understanding and up to date knowledge of commercial, visual, operational and people processes and systems.
- Good working knowledge of VM principles.
- Good level of digital capability and an understanding and use of all systems.
- Knowledge of our people policies and managing performance within a team.
- Good communicator and listener who will inspire, share their knowledge and best practices with others.
- Ability to build and maintain relationships with key stakeholders across the store and region.
Key Leadership Capabilities
- Successfully embeds change for lasting commercial impact and results.
- Takes ownership and accountability for the success of the team.
- Spends time coaching colleagues to accelerate performance and personal growth.
- Uses customer feedback and market trends to guide teams work.
- Seeks the best solution for M&S by proactively collaborating with colleagues from across the business.
Key Relationships and Stakeholders
- Customers
- Colleagues
- Store Leadership
- Regional Leadership
- BIG
Everyone’s welcome. We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.
Team Manager - Food (Part Time) - Essex Area in Southend-on-Sea employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Manager - Food (Part Time) - Essex Area in Southend-on-Sea
✨Tip Number 1
Get to know the company culture before your interview. Check out Marks & Spencer's social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or solved a problem under pressure. Use the STAR method (Situation, Task, Action, Result) to structure your responses and make them impactful.
✨Tip Number 3
Don’t just focus on your experience; highlight your adaptability and willingness to learn. Marks & Spencer values flexibility, so share how you've embraced change in past roles and how you can bring that mindset to their team.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the team at Marks & Spencer.
We think you need these skills to ace Team Manager - Food (Part Time) - Essex Area in Southend-on-Sea
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your leadership experience. We want to see how you've successfully led teams in the past and how you can bring that energy to our store.
Be Commercially Sharp: Demonstrate your understanding of commercial performance in your application. Use specific examples to show how you've driven sales or improved customer experiences in previous roles.
Keep It Clear and Concise: We appreciate a straightforward approach! Make sure your application is easy to read and gets straight to the point. Avoid jargon and focus on what makes you a great fit for the Team Manager role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Marks and Spencer
✨Know Your Numbers
As a Team Manager, you'll need to be commercially sharp. Before the interview, brush up on key performance indicators (KPIs) relevant to the food sector. Be ready to discuss how you've used data in past roles to drive sales and improve customer experiences.
✨Showcase Your Leadership Style
This role is all about leading a team under pressure. Prepare examples of how you've successfully coached and developed team members in previous positions. Highlight your ability to create a positive culture and how you handle difficult conversations with colleagues.
✨Demonstrate Problem-Solving Skills
Marks & Spencer values quick thinking and problem-solving. Think of specific instances where you've identified issues and implemented effective solutions. Be prepared to discuss how you would approach common challenges in a retail environment.
✨Emphasise Collaboration
Collaboration is key in this role. Prepare to talk about how you've worked across departments to enhance customer experiences. Share examples of how you've built relationships with stakeholders and leveraged teamwork to achieve commercial goals.
