At a Glance
- Tasks: Deliver five-star service and assist customers in our Food section.
- Company: Join M&S, the UK’s fastest growing retailer with a vibrant culture.
- Benefits: Flexible shifts, team support, and opportunities for growth.
- Other info: Dynamic environment with no two shifts the same – embrace the challenge!
- Why this job: Be a brand ambassador and make customers feel valued every day.
- Qualifications: Passion for food, resilience, and digital confidence required.
The predicted salary is between 11 - 12 € per hour.
Work Pattern: Sunday 08:00-18:00, Saturday 06:00-14:00
Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down‑to‑earth colleagues who thrive under pressure, deliver five‑star service at pace, and embrace the transformation we’re driving.
We’re seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head‑on. You will be a resilient and committed brand ambassador ready to raise the bar by confidently recommending and selling our newest food products to our customers.
Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us. At M&S, customers don’t wait. You’ll thrive in a high‑pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
Being digitally confident is essential. You’ll utilise our digital tools, such as the Sparks App and our in‑store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You’ll contribute to a positive, high‑energy environment, where everyone works hard and supports each other in delivering a seamless customer experience. Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.
This is a frontline role, not for the faint‑hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it?
Customer Assistant - Food - West Quay in Southampton employer: Marks and Spencer
Joining M&S as a Customer Assistant in our Food section means becoming part of a dynamic team that values resilience, teamwork, and exceptional customer service. With a commitment to employee growth and a vibrant work culture, we offer opportunities for advancement while ensuring our colleagues feel supported and valued in a fast-paced environment. Located in West Quay, you'll enjoy the benefits of working for one of the UK's leading retailers, where your contributions directly impact customer satisfaction and store success.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Food - West Quay in Southampton
✨Tip Number 1
Get to know the company inside out! Research M&S and their food products so you can chat confidently about them during your interview. Show us that you're not just another candidate, but someone who genuinely cares about what we do.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle a busy store or a tricky customer. We want to see how you thrive under pressure, so role-play with a friend or family member to get comfortable.
✨Tip Number 3
Be ready to showcase your digital savvy! Familiarise yourself with tools like the Sparks App and in-store devices. We love candidates who can hit the ground running and enhance the customer experience with tech.
✨Tip Number 4
Show us your team spirit! During interviews, share examples of how you've worked well in a team before. We’re all about creating a positive environment, so let us know how you contribute to that vibe!
We think you need these skills to ace Customer Assistant - Food - West Quay in Southampton
Some tips for your application 🫡
Show Your Passion for Food:When you're writing your application, let your love for food shine through! Talk about your favourite M&S products and why you think they stand out. This will show us that you're not just looking for a job, but that you're genuinely excited about being part of the M&S team.
Highlight Your Customer Service Skills:We want to know how you’ve gone above and beyond for customers in the past. Share specific examples where you’ve delivered exceptional service or handled tough situations with grace. This will help us see that you’re ready to thrive in our fast-paced environment.
Be Yourself:Don’t be afraid to let your personality shine through in your application! We’re looking for down-to-earth colleagues who can connect with customers. A bit of humour or a personal touch can make your application stand out from the crowd.
Apply Through Our Website:Make sure to submit your application through our website. It’s the easiest way for us to keep track of your application and ensures you get all the latest updates. Plus, it shows you’re tech-savvy, which is a big plus for us!
How to prepare for a job interview at Marks and Spencer
✨Know Your M&S Food Products
Before the interview, take some time to familiarise yourself with M&S Food products. Being able to confidently discuss your favourite items or recent launches will show your passion and knowledge, which is key for a Customer Assistant role.
✨Demonstrate Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to help a customer, as this aligns perfectly with what M&S is looking for in a brand ambassador.
✨Show Your Team Spirit
Be ready to talk about your experiences working in a team. Highlight how you’ve supported colleagues in high-pressure situations, as teamwork is crucial in delivering a seamless customer experience at M&S.
✨Embrace Flexibility and Adaptability
Since no two shifts are the same, be prepared to discuss how you handle change and adapt to new challenges. Share examples of how you've successfully navigated a dynamic work environment, showcasing your resilience and commitment.
