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For Companies At a Glance
- Tasks: Deliver style advice and five-star service in a fast-paced retail environment.
- Company: Join M&S, a leading brand in Fashion, Home & Beauty.
- Benefits: Flexible hours, team support, and a vibrant work atmosphere.
- Other info: Great opportunity for personal growth and teamwork.
- Why this job: Be a fashion ambassador and help customers discover trendy products.
- Qualifications: Passion for fashion and a drive to excel in sales.
The predicted salary is between 20000 - 25000 £ per year.
Join M&S as a Customer Assistant in our Fashion, Home & Beauty section, where you’ll play a vital frontline role in delivering style advice and five-star service. This isn’t just a retail job – it’s a role for people who love pace, want to work hard and play their part in delivering our transformation.
Work Pattern
- Sunday: 11:00-17:30
- Saturday: 14:00-20:30
Key Responsibilities
- Drive sales, grow our share in the style space, and help customers discover our most on‑trend and fashionable products.
- Serve customers and sell the latest fashion items as a resilient and confident brand ambassador.
- Operate in a high‑demand environment, rolling your sleeves up and getting stuck in no matter how busy the day gets.
- Utilise our digital tools, such as the Sparks App and in‑store devices, to enhance the customer experience and accelerate the move to the new M&S.
- Maintain standards sky‑high while balancing speed and accuracy, even when the pressure is on.
- Contribute to a positive store environment as a team player, supporting each other every step of the way.
- Show flexibility, adapting to where and when needed, always ready to meet the next challenge head‑on.
Qualifications
We’re looking for passionate, fashion‑forward individuals who are ready to drive sales, grow our share in the style space, and help customers discover our most on‑trend and fashionable products.
Apply Today
This is the frontline of fashion retail – are you ready for it? Take Your Marks and apply today.
Customer Assistant - Fashion, Home & Beauty - West Quay in Southampton employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Fashion, Home & Beauty - West Quay in Southampton
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with M&S's latest fashion trends and products. This way, when you walk into that interview, you can chat confidently about what’s hot and how you can help customers find their perfect style.
✨Tip Number 2
Practice your customer service skills! Role-play with a friend or family member to simulate real-life scenarios. Show us how you’d handle different customer situations, from style advice to resolving complaints – it’ll make you stand out as a top candidate.
✨Tip Number 3
Be ready to showcase your flexibility! Think of examples where you’ve adapted to challenges in fast-paced environments. We want to see that you can roll your sleeves up and get stuck in, no matter how busy it gets!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen and ready to join the M&S team. So, take your marks and get applying!
We think you need these skills to ace Customer Assistant - Fashion, Home & Beauty - West Quay in Southampton
Some tips for your application 🫡
Show Your Passion for Fashion: When writing your application, let your love for fashion shine through! Share any relevant experiences or interests that highlight your style knowledge and enthusiasm for the industry.
Be a Customer Champion: Make sure to emphasise your customer service skills. We want to see how you’ve gone above and beyond to help customers in the past, so share those stories that showcase your ability to deliver five-star service.
Keep It Clear and Concise: While we love a good story, keep your application straightforward. Use clear language and bullet points where possible to make it easy for us to see why you’d be a great fit for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our Fashion, Home & Beauty section.
How to prepare for a job interview at Marks and Spencer
✨Know Your Fashion
Brush up on the latest trends in fashion, home, and beauty. Be ready to discuss your favourite styles and how you can help customers find their perfect look. Showing genuine passion for the products will make you stand out!
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to help a customer or resolved a tricky situation. This role is all about delivering five-star service, so let that shine through!
✨Familiarise Yourself with Digital Tools
Get to know the digital tools mentioned in the job description, like the Sparks App. If you can demonstrate your ability to use technology to enhance the customer experience, it’ll show you're ready to embrace the new M&S.
✨Emphasise Teamwork and Flexibility
Be prepared to discuss how you work well in a team and adapt to changing situations. Share examples of when you've supported colleagues or taken on different roles during busy times. This shows you're a team player who can handle the fast-paced environment!