At a Glance
- Tasks: Lead the team to ensure a smooth and efficient store operation.
- Company: Join a well-known food retailer with a focus on teamwork.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Other info: Dynamic work environment with a focus on inclusivity and team spirit.
- Why this job: Be a key player in creating a welcoming shopping experience.
- Qualifications: Must be 18+, with leadership skills and a passion for customer service.
The predicted salary is between 30000 - 40000 € per year.
Work Pattern:
- Week 1
- Monday: 06:00 - 14:00
- Tuesday: 06:00 - 14:00
- Wednesday: 06:00 - 14:00
- Friday: 06:00 - 14:00
- Saturday: 06:00 - 14:30
- Week 2
- Sunday: 09:30 - 18:00
- Monday: 12:00 - 20:00
- Tuesday: 12:00 - 20:00
- Thursday: 12:00 - 20:00
To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.
Purpose of the Shift Lead role:
- To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill.
- Lead the floor in the absence of the Colleague Manager.
- Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager.
- Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening.
- Allocate resource effectively to deliver a quick payment experience.
- Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times.
- Coordinate the team to deliver a clean, safe and well-presented store.
- Play their part in creating a great team atmosphere that is inclusive of everyone.
- Role model great Customer Service.
- Role model the M&S behaviours and Colleague Expectations across the store.
- Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues.
- Support nearby stores if operationally required.
- Responsible for being a key holder and answering call outs as required.
- Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.
Shift Lead - Food - Shrewsbury employer: Marks and Spencer
As a Shift Lead at our Shrewsbury location, you will be part of a dynamic team that values collaboration and inclusivity, ensuring a vibrant work culture where every colleague is empowered to excel. We offer competitive benefits, opportunities for personal and professional growth, and a commitment to maintaining a safe and welcoming environment for both staff and customers. Join us to make a meaningful impact in a role that not only supports your career development but also fosters a sense of community within the store.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Lead - Food - Shrewsbury
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate during the real deal.
✨Tip Number 3
Dress the part! Make sure you look smart and professional for your interview. First impressions count, so show them you mean business!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows you're keen and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Shift Lead - Food - Shrewsbury
Some tips for your application 🫡
Show Your Leadership Skills:As a Shift Lead, we want to see how you can lead a team effectively. Share examples of when you've coordinated resources or coached colleagues in your application. This will help us understand your ability to drive productivity and create a great team atmosphere.
Be Clear About Your Availability:Make sure to highlight your availability in your application. We have specific shifts that need covering, so let us know when you're free to work. This helps us see how you fit into our schedule right from the start!
Demonstrate Customer Service Excellence:Customer service is key in this role. Use your application to showcase any experiences where you've gone above and beyond for customers. We love seeing candidates who understand the importance of great service and can model those behaviours.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s super easy and ensures your application gets to the right place. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Marks and Spencer
✨Know the Role Inside Out
Make sure you understand the Shift Lead role thoroughly. Familiarise yourself with the responsibilities like leading the fill operation and coordinating resources. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team or managed operations in the past. Highlight your ability to coach colleagues and drive productivity, as these are key aspects of the job. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Customer Service Excellence
Since the role involves role modelling great customer service, think of specific instances where you've gone above and beyond for customers. Be ready to discuss how you would create an inclusive team atmosphere and ensure a quick payment experience for customers.
✨Ask Insightful Questions
Prepare thoughtful questions about the store's operations, team dynamics, and expectations for the Shift Lead role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values. Plus, it gives you a chance to engage with the interviewers.
