Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the team to ensure a smooth fill operation and excellent customer service.
- Company: Join a well-known food retailer with a focus on teamwork and customer satisfaction.
- Benefits: Competitive pay, including an unsocial hours premium, and opportunities for growth.
- Why this job: Be a key player in creating a welcoming store environment and leading a dynamic team.
- Qualifications: Experience in customer service and team leadership is a plus.
- Other info: Must be 18 or over due to early morning shifts.
The predicted salary is between 12 - 16 £ per hour.
Working Pattern:
- Week 1:
- Monday - 04:00-12:00
- Tuesday - 04:00-12:00
- Wednesday - 04:00-12:00
- Friday - 04:00-12:00
- Saturday - 04:00-12:00
- Sunday - 06:00-14:00
- Monday - 04:00-12:00
- Wednesday - 04:00-12:00
- Thursday - 04:00-12:00
- Friday - 04:00-12:00
Under 18 disclaimer: This job role involves working early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Purpose of the Shift Lead role:
- To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill, and to lead the floor in the absence of the Colleague Manager.
- Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager.
- Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening.
- Allocate resource effectively to deliver a quick payment experience.
- Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times.
- Coordinate the team to deliver a clean, safe and well-presented store.
- Play their part in creating a great team atmosphere that is inclusive of everyone.
- Role model great Customer Service.
- Role model the M&S behaviours and Colleague Expectations across the store.
- Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues.
- Support nearby stores if operationally required.
- Responsible for being a key holder and answering call outs as required.
- Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.
Key Accountabilities:
- Delivers great standards and service by putting the customer first.
- Acts on customer feedback to deliver improvement.
- Ensures the delivery of brilliant basics.
- Coaches the team to deliver excellent standards of product presentation.
- Supports the delivery of plan A.
- Provides regular and timely feedback to line manager to support colleague performance.
- Supports with the training and coaching of colleagues maximising digital tools and channels.
- Identifies colleagues for recognition and celebrates success within the store.
- Provides feedback to BIG to improve colleague experience.
- Supports the Team Manager with the delivery of store selling and cost targets by utilising MI to identify opportunities and takes action.
- Role models new ways of working through the use of digital tools.
- Allocates resource efficiently to deliver process, task and service ensuring activity is completed consistently and productively.
- Delivers operational excellence ensuring all processes and tasks are delivered in line with business expectation.
- Maintains a safe and legal store environment.
- Supports visual merchandising updates across all launches, events and campaigns.
Key Capabilities:
- Understands how M&S operates, its strategy, future and the role they play.
- Effectively manages own reactions and responses around change.
- Helps colleagues to develop by listening, asking questions and giving feedback to encourage reflection and different thinking.
- Sets performance objectives for self in conjunction with line manager and in line with business plans.
- Takes accountability for planning and managing own work efficiently to ensure objectives are met.
- Treats all colleagues fairly, understanding that different people will provide different perspectives and have different needs.
- Builds positive relationships by being a good listener and getting to know people by establishing a connection.
- In control of their own reactions and considers how to share their perspective to create better reaction for team.
Technical Skills/Experience:
- Supports the delivery of excellent customer service and KPI’s across the store.
- Good level of digital capability and can access and utilise relevant systems.
- Good knowledge of the commercial operation, brilliant basics and operational excellence.
- Current working knowledge of all VM principles.
- A good communicator with the ability to build relationships and work within a team.
- A good knowledge of the legal requirements associated with the role of a customer assistant and when duty managing.
- Maintain high presentation standards, attention to detail and deliver on time, right first time.
- Interpret data relevant to the role.
- Demonstrates flexibility and adaptability to change.
Key Relationships and Stakeholders:
- Customers
- Colleagues
- Store Leadership
- BIG
Shift Lead - Food - Speke New Mersey employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Lead - Food - Speke New Mersey
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their world.
✨Tip Number 2
Practice your responses to common interview questions, but keep it natural. We want you to sound confident and authentic, so don’t just memorise answers. Think about how your experiences relate to the Shift Lead role and be ready to share those stories.
✨Tip Number 3
Dress the part! Make sure you look smart and professional for your interview. First impressions matter, and showing that you care about your appearance can set a positive tone right from the start.
✨Tip Number 4
Follow up after your interview with a quick thank-you note. It shows your appreciation and keeps you on their radar. Plus, it’s a great chance to reiterate your enthusiasm for the Shift Lead position!
We think you need these skills to ace Shift Lead - Food - Speke New Mersey
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know how much you love delivering great customer service. Share any experiences where you've gone the extra mile to help a customer or improve their experience. This will show us you're a perfect fit for the Shift Lead role!
Highlight Your Leadership Skills: As a Shift Lead, you'll be guiding your team, so make sure to mention any leadership experiences you have. Whether it's coaching colleagues or managing a project, we want to see how you can inspire and motivate others.
Be Specific About Your Experience: Use specific examples from your past roles that relate to the key accountabilities in the job description. Talk about how you've managed resources, improved processes, or contributed to a positive team atmosphere. This helps us picture you in the role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s super easy and ensures your application gets to the right place. Plus, you’ll find all the info you need about the role and our company culture there!
How to prepare for a job interview at Marks and Spencer
✨Know Your Shift Patterns
Familiarise yourself with the specific working hours mentioned in the job description. Being able to discuss how you can manage early mornings and adapt to the two-week shift pattern will show your commitment and readiness for the role.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led a team or coordinated resources in previous roles. Highlight your ability to coach colleagues and drive productivity, as these are key aspects of the Shift Lead position.
✨Customer Service Focus
Be ready to discuss your approach to delivering excellent customer service. Share specific instances where you've acted on customer feedback or improved service standards, as this aligns with the company's emphasis on putting customers first.
✨Showcase Your Digital Skills
Since the role requires good digital capability, think of examples where you've effectively used technology to enhance operations or improve team performance. This will demonstrate that you're not only tech-savvy but also aligned with the company's goals of utilising digital tools.
