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For Companies At a Glance
- Tasks: Lead the team to ensure a smooth fill operation and excellent customer service.
- Company: Join a vibrant retail environment at Scunthorpe Retail Park.
- Benefits: Competitive pay, including unsocial hours premium, and a supportive team culture.
- Other info: Flexible shifts and opportunities for personal growth in a dynamic setting.
- Why this job: Be a key player in creating a welcoming shopping experience for customers.
- Qualifications: Must be 18+, with leadership skills and a passion for teamwork.
The predicted salary is between 24000 - 30000 £ per year.
Overview
Work Pattern
- Week 1
- Sunday 10:00-18:00
- Monday: 13:00-21:00
- Tuesday: 13:00-21:00
- Thursday 05:00-13:00
- Friday: 05:00-13:00
- Monday: 05:00-13:00
- Tuesday: 05:00-13:00
- Wednesday: 05:00-13:00
- Friday: 10:00-18:00
- Saturday: 13:00-21:00
To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older. Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Purpose
- To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill, and to lead the floor in the absence of the Colleague Manager.
- Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager.
- Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening.
- Allocate resource effectively to deliver a quick payment experience.
- Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times.
- Coordinate the team to deliver a clean, safe and well-presented store.
- Play their part in creating a great team atmosphere that is inclusive of everyone.
- Role model great Customer Service.
Shift Lead - Food - Scunthorpe Retail Park employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Lead - Food - Scunthorpe Retail Park
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the retail sector. A personal recommendation can go a long way in landing that Shift Lead role.
✨Tip Number 2
Prepare for the interview by practising common questions related to leadership and customer service. We suggest role-playing with a mate to get comfortable talking about your experiences and how you can lead a team effectively.
✨Tip Number 3
Show off your passion for the role! When you get the chance to chat with hiring managers, let them know why you’re excited about leading a team and creating a great shopping experience. Your enthusiasm can really set you apart!
✨Tip Number 4
Don’t forget to apply through our website! It’s super easy and ensures your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Shift Lead - Food - Scunthorpe Retail Park
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight any experience you have in leading teams or coordinating tasks. We want to see how you can inspire and motivate others, especially in a busy retail environment like ours.
Be Specific About Your Experience: Don’t just list your previous jobs; tell us about specific situations where you’ve successfully managed operations or improved processes. We love hearing about real examples that demonstrate your skills and how they relate to the Shift Lead role.
Tailor Your Application: Make sure to customise your application for this role. Use keywords from the job description, like 'operational responsibility' and 'customer service', to show us you understand what we’re looking for and how you fit into our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Marks and Spencer
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Shift Lead. Familiarise yourself with the operational tasks, customer service expectations, and how to lead a team effectively. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
As a Shift Lead, you'll be expected to coordinate and motivate your team. Prepare examples from your past experiences where you've successfully led a team or improved productivity. Highlight your ability to coach colleagues and create a positive atmosphere, as this is key for the role.
✨Demonstrate Your Customer Service Expertise
Customer service is at the heart of this role. Be ready to discuss how you've handled challenging customer situations in the past. Share specific examples that showcase your problem-solving skills and your commitment to providing excellent service.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the company and the role. You might want to ask about the team dynamics, training opportunities, or how success is measured in the position. It’s a great way to engage with the interviewer and leave a lasting impression.