At a Glance
- Tasks: Lead the team in delivering a top-notch shopping experience and ensure the store is ready to trade.
- Company: Join a dynamic food retail environment with a focus on teamwork and customer service.
- Benefits: Enjoy competitive pay, including an unsocial hours premium, and opportunities for career growth.
- Other info: This role offers a chance to develop your skills in a supportive and inclusive atmosphere.
- Why this job: Be part of a vibrant team and make a real impact in a fast-paced setting.
- Qualifications: Must be 18 or over; leadership skills and a passion for customer service are essential.
The predicted salary is between 30000 - 40000 £ per year.
- Summary
- Team Support Manager
- Work Pattern
- Week 1: Sun 04:00-12:00, Mon 04:00-12:00, Tue 04:00-12:00, Fri 04:00-12:00, Sat 04:00-12:00
- Week 2: Sun 16:00-00:00, Mon 16:00-00:00, Tue 16:00-00:00, Fri 16:00-00:00, Sat 16:00-00:00
- Under 18 Disclaimer
This job role involves working late nights and this means we can't consider applications from anyone under the age of 18.
This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Additional Note
Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00
- Purpose of the Shift Lead Role
- To lead the fill operation, delivering a sales floor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill, and to lead the floor in the absence of the Colleague Manager.
- Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager.
- Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening.
- Allocate resource effectively to deliver a quick payment experience.
- Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times.
- Coordinate the team to deliver a clean, safe and well-presented store.
- Play their part in creating a great team atmosphere that is inclusive of everyone.
- Role model great Customer Service.
- Role model the M&S behaviours and Colleague Expectations across the store.
- Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues.
- Support nearby stores if operationally required.
- Responsible for being a key holder and answering call outs as required.
- Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.
This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there's huge opportunity. Are you ready for it?
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Shift Lead - Food - Putney employer: Marks and Spencer
Marks and Spencer is an exceptional employer that fosters a culture of innovation and collaboration, particularly within the Corporate HR technology team. Employees benefit from a supportive environment that prioritises professional growth and development, alongside competitive remuneration and benefits. Working in a dynamic location, you will have the opportunity to lead impactful projects that enhance the colleague experience throughout their journey with the company.
