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- Tasks: Lead the team in delivering exceptional customer service and maintaining a vibrant store environment.
- Company: Join M&S, a trusted name in retail with a commitment to quality and inclusivity.
- Benefits: Earn £13.65 per hour with flexible working hours and opportunities for growth.
- Why this job: Be a brand ambassador for high-quality food products and make a real impact on customer experiences.
- Qualifications: Strong customer service skills and a passion for teamwork are essential.
- Other info: Embrace a dynamic work culture that values diversity and innovation.
The predicted salary is between 11 - 16 £ per hour.
Join our team at M&S as a Shift Lead in our Food section, where you'll become a champion of our high-quality products, great value offers, and excellent customer service. We're seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers. You'll be a brand ambassador who’s ready to recommend our newest Food products. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.
- At M&S our customers don’t wait, you’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
- Being digitally confident is essential. You’ll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
- Being a team player is crucial. You’ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
- Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.
Rate of Pay: £13.65 per hour
Work Pattern:
- Week 1
- Monday 08:45-17:30
- Tuesday 12:00-21:00
- Wednesday 12:00-21:00
- Friday 10:00-17:00
- Saturday 10:00-17:00
- Sunday 10:00-17:00
- Monday 12:00-21:00
- Wednesday 10:00-17:00
- Thursday 10:00-17:30
- Friday 11:00-21:00
Purpose of the Shift Lead role:
To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill, and to lead the floor in the absence of the Colleague Manager.
Key Accountabilities:
- Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager.
- Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening.
- Allocate resource effectively to deliver a quick payment experience.
- Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times.
- Coordinate the team to deliver a clean, safe and well-presented store.
- Play their part in creating a great team atmosphere that is inclusive of everyone.
- Role model great Customer Service.
- Role model the M&S behaviours and Colleague Expectations across the store.
- Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues.
- Support nearby stores if operationally required.
- Responsible for being a key holder and answering call outs as required.
- Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.
Key Capabilities:
- High levels of customer service.
- Committed to delivering excellent work with great attention to detail.
- Open to and acts upon feedback, asking for this regularly.
- Takes accountability for planning and managing own workload efficiently.
- Strong communication skills.
- Adaptable to changing situations.
- Builds positive relationships by being a good listener.
- Good level of digital capability.
Everyone’s Welcome:
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Shift Lead - Food - Liverpool One employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Lead - Food - Liverpool One
✨Tip Number 1
Get to know M&S inside out! Familiarise yourself with our Food products and services. When you walk into that interview, show off your passion and knowledge – it’ll make you stand out as a true brand ambassador.
✨Tip Number 2
Practice your customer service skills! Think about how you can create a great experience for customers. Role-play scenarios with friends or family to get comfortable with handling different situations and showcasing your excellent service.
✨Tip Number 3
Be ready to demonstrate your digital confidence! Brush up on using apps and in-store devices. Show us how you can enhance the customer experience with technology – it’s a key part of the role!
✨Tip Number 4
Flexibility is key! Be prepared to discuss how you can adapt to changing demands in the retail environment. Share examples from past experiences where you’ve successfully navigated challenges – it’ll show us you’re the right fit for the team.
We think you need these skills to ace Shift Lead - Food - Liverpool One
Some tips for your application 🫡
Show Your Passion for Food: When writing your application, let your love for M&S Food products shine through! Share any experiences you have with our products and how you can help customers discover their favourites.
Highlight Your Customer Service Skills: We want to know how you make customers feel valued. Include examples of how you've gone above and beyond in previous roles to provide excellent service. This is your chance to show us you're a true brand ambassador!
Be Digital Savvy: Mention any experience you have with digital tools, especially if you've used apps or devices to enhance customer experiences. We’re looking for someone who’s comfortable navigating technology to improve service.
Emphasise Teamwork and Flexibility: Talk about your ability to work well in a team and adapt to changing situations. Share examples of how you've supported colleagues and contributed to a positive work environment. We value inclusivity and collaboration!
How to prepare for a job interview at Marks and Spencer
✨Know Your M&S Food Products
Before the interview, brush up on your knowledge of M&S Food products. Familiarise yourself with their latest offerings and be ready to discuss what makes them special. This will show your passion for the brand and your ability to recommend products confidently.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about situations where you went above and beyond to help a customer. This will highlight your commitment to creating a great shopping experience, which is key for the Shift Lead role.
✨Show Your Team Spirit
Be ready to talk about your experiences working in a team. Share specific examples of how you've supported colleagues and contributed to a positive work environment. M&S values teamwork, so demonstrating your collaborative spirit will set you apart.
✨Embrace Digital Tools
Since being digitally confident is essential, make sure you’re familiar with tools like the Sparks App. Be prepared to discuss how you would use digital resources to enhance the customer experience. Showing that you can adapt to technology will be a big plus!