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- Tasks: Lead the team to ensure a smooth fill operation and excellent customer service.
- Company: Join the iconic Marks and Spencer team in Launceston.
- Benefits: Full-time role with competitive pay and opportunities for growth.
- Why this job: Be a key player in creating a welcoming shopping experience.
- Qualifications: Leadership skills and a passion for teamwork are essential.
- Other info: Flexible working hours with a supportive team atmosphere.
The predicted salary is between 28800 - 43200 £ per year.
Summary
Team Support Manager
All the details
Work Pattern
Week 1
Sunday: 06:00-14:00
Monday: 06:00-14:00
Wednesday: 14:00-22:00
Thursday: 14:00-22:00
Friday: 14:00-22:00
Week 2
Monday: 14:00-22:00
Tuesday: 14:00-22:00
Wednesday: 14:00-22:00
Friday: 06:00-14:00
Saturday: 06:00-14:00
Purpose of the Shift Lead role
To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill. and to lead the floor in the absence of the Colleague Manager
Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager
Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening
Allocate resource effectively to deliver a quick payment experience
Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times
Coordinate the team to deliver a clean, safe and well-presented store
Play their part in creating a great team atmosphere that is inclusive of everyone
Role model great Customer Service
Role model the M&S behaviours and Colleague Expectations across the store
Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues
Support nearby stores if operationally required
Responsible for being a key holder and answering call outs as required
Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.
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Shift Lead - Food - Launceston Simply Food employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Lead - Food - Launceston Simply Food
✨Tip Number 1
Get to know the company culture! Before your interview, check out Marks and Spencer's social media and website. This will help you understand their values and how you can fit in as a Shift Lead.
✨Tip Number 2
Practice your leadership skills! Think of examples where you've successfully led a team or improved processes. Be ready to share these stories during your interview to show you're the right fit for the role.
✨Tip Number 3
Prepare questions to ask your interviewer! This shows you're genuinely interested in the role and helps you figure out if the job is right for you. Ask about team dynamics or how they measure success in the Shift Lead position.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for joining the Marks and Spencer team directly.
We think you need these skills to ace Shift Lead - Food - Launceston Simply Food
Some tips for your application 🫡
Show Your Leadership Skills: In your application, make sure to highlight any experience you have in leading teams or coordinating resources. We want to see how you can inspire and motivate others, especially in a busy retail environment like ours.
Be Specific About Your Experience: When detailing your previous roles, focus on specific tasks you've handled that relate to the Shift Lead position. Use examples that demonstrate your ability to manage operations and deliver great customer service, as these are key to our success.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the responsibilities and skills mentioned in the job description. We love seeing candidates who take the extra step to connect their experience with what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re serious about joining the StudySmarter team!
How to prepare for a job interview at Marks and Spencer
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Shift Lead at Marks and Spencer. Familiarise yourself with the key tasks like coordinating resources, leading the fill operation, and ensuring a great customer experience. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Shift Lead, you'll be expected to coach colleagues and drive productivity. Prepare examples from your past experiences where you've successfully led a team or improved operations. Highlight how you created an inclusive atmosphere and modelled great customer service, as these are crucial for the role.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during your interview. Think about how you would handle situations like managing a busy salesfloor or resolving operational issues. Practising these scenarios can help you articulate your thought process and demonstrate your problem-solving skills effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, how success is measured in the role, or what challenges the store is currently facing. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.
