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- Tasks: Lead the team to ensure a smooth and efficient store operation.
- Company: Join a dynamic food retail environment in Horsham.
- Benefits: Flexible shifts, competitive pay, and a supportive team culture.
- Other info: Great opportunity for career growth in a vibrant team atmosphere.
- Why this job: Be a key player in creating an amazing shopping experience for customers.
- Qualifications: Must be 18+, with leadership skills and a passion for customer service.
The predicted salary is between 24000 - 30000 £ per year.
Work Pattern:
- Week 1: Tuesday - 06:00-15:00
- Wednesday - 09:00-18:00
- Friday - 06:00-15:00
- Saturday - 09:00-18:00
- Week 2: Sunday - 08:00-17:00
- Tuesday - 06:00-15:00
- Wednesday - 09:00-18:00
- Friday - 06:00-15:00
To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.
Purpose of the Shift Lead role:
- To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill.
- Lead the floor in the absence of the Colleague Manager.
- Coordinate resource to deliver the operational tasks during the fill operation.
- Coach colleagues on One Best Way and drive productivity in readiness for store opening.
- Allocate resource effectively to deliver a quick payment experience.
- Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times.
- Coordinate the team to deliver a clean, safe and well-presented store.
- Play their part in creating a great team atmosphere that is inclusive of everyone.
- Role model great Customer Service.
Shift Lead - Food - Horsham employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Lead - Food - Horsham
✨Tip Number 1
Network like a pro! Reach out to current employees or connections in the industry. A friendly chat can give you insider info about the role and the company culture, plus it might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your experience aligns with the Shift Lead role. We want you to showcase your leadership skills and ability to create a great team atmosphere!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional. It shows you’re serious about the role and ready to lead the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Shift Lead - Food - Horsham
Some tips for your application 🫡
Show Your Leadership Skills: In your application, make sure to highlight any experience you have in leading teams or coordinating resources. We want to see how you can inspire and motivate others, especially in a busy environment like ours.
Be Specific About Your Experience: When detailing your previous roles, focus on specific tasks you've handled that relate to the Shift Lead position. Use examples that demonstrate your ability to manage operations and ensure a smooth workflow.
Emphasise Customer Service: Since customer service is key in this role, share any experiences where you’ve gone above and beyond for customers. We love to see candidates who understand the importance of creating a great shopping experience.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into the process. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Marks and Spencer
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Shift Lead. Familiarise yourself with the key tasks like leading the fill operation and coordinating resources. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or improved productivity. Highlight how you coached colleagues or created a positive atmosphere, as these are crucial for the Shift Lead position.
✨Understand Health and Safety Regulations
Since this role involves ensuring a safe workplace, brush up on relevant health and safety legislation. Be ready to discuss how you would implement these practices in the store to keep everyone safe.
✨Practice Customer Service Scenarios
As a Shift Lead, you'll need to model great customer service. Think of scenarios where you’ve dealt with difficult customers or enhanced the shopping experience. Practising these responses will help you stand out during the interview.