At a Glance
- Tasks: Lead the fill operation and coordinate resources for a ready-to-trade salesfloor.
- Company: Join a team at M&S, known for its commitment to quality and customer service.
- Benefits: Enjoy a structured work pattern with shifts on weekends and weekdays.
- Other info: Role includes being a key holder and managing operational tasks during opening and closing.
- Why this job: Be a key player in creating an inclusive team atmosphere and delivering excellent customer service.
- Qualifications: Candidates must be 18 years or older to comply with health and safety legislation.
The predicted salary is between 20000 - 25000 £ per year.
Work Pattern
- Sunday: 13:00-21:00
- Monday: 14:00-22:00
- Tuesday: 14:00-22:00
- Friday: 14:00-22:00
- Saturday: 13:00-21:00
Under 18 disclaimer
To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.
Purpose of the Shift Lead role
- To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill, and to lead the floor in the absence of the Colleague Manager.
- Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager.
- Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening.
- Allocate resource effectively to deliver a quick payment experience.
- Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times.
- Coordinate the team to deliver a clean, safe and well-presented store.
- Play their part in creating a great team atmosphere that is inclusive of everyone.
- Role model great Customer Service.
- Role model the M&S behaviours and Colleague Expectations across the store.
- Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues.
- Support nearby stores if operationally required.
- Responsible for being a key holder and answering call outs as required.
- Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.
Shift Lead - Food - Gyle employer: Marks and Spencer
M&S offers a supportive environment with a focus on quality and customer satisfaction. Located in Gyle, the team values inclusivity and high performance. Employees benefit from structured shifts that promote work-life balance.
We think you need these skills to ace Shift Lead - Food - Gyle
Leadership Skills
Operational Coordination
Coaching Skills
Resource Allocation
Customer Service
Team Management
Problem-Solving Skills
