At a Glance
- Tasks: Lead a team to deliver excellent customer service and maintain store standards.
- Company: Join the dynamic team at Formby Simply Food, part of M&S.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Other info: Enjoy a supportive environment with a focus on teamwork and development.
- Why this job: Be a key player in creating an inspiring shopping experience for customers.
- Qualifications: Must be 18+, with strong communication and leadership skills.
The predicted salary is between 25000 - 30000 £ per year.
- Summary
- Team Support Manager
- All the details
Work Pattern Week 1 Sunday: 12:00 - 20:00 Monday: 13:00 - 21:00 Wednesday: 07:00 - 15:00 Thursday: 13:00 - 21:00 Friday: 10:00 - 18:00
Week 2 Monday: 13:00 - 21:00 Tuesday: 10:00 - 18:00 Wednesday: 07:00 - 15:00 Thursday: 05:00 - 13:00 Saturday: 13:00 - 21:00
Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Under 18 disclaimer To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.
- Purpose
- Duty Manage in the absence of the next level Leader when required
- Champion new ways of working within stores through an open mindset and positive attitude
- Leads colleagues in delivery of task prioritising customer first
- Plans, allocates and follows through on delivery of task to a consistent standard across the store
- Drives on the job productivity
- Supports colleagues through coaching and feedback
- Uses MI to take action to drive performance
- Helps maintain a safe and legal environment for colleagues and customers
- Supports the delivery of an inspirational, improvedand consistent visual customer journey instore which inspires our customers to shop and buy more often
- Key Accountabilities
- Delivers great standards and service by putting the customer first
- Acts on customer feedback to deliver improvement
- Ensures the delivery of brilliant basics
- Coach the team to deliver excellent standards of product presentation
- Supports the delivery of plan A
- Provides regular and timely feedback to line manager to support colleague performance
- Supports with the training and coaching of colleagues maximising digital tools and channels
- Identifies colleagues for recognition and celebrate success within the store
- Provides feedbackto BIG to improve colleague experience
- Supports the Team Manager with the delivery of store selling and cost targets by utilising MI to identify opportunities andtakes action
- Role models new ways of workingthrough the use ofdigital tools
- Allocates resource efficiently to deliver process, task and service ensuring activity is completed consistently and productively
- Delivers operational excellence ensuring all processes and tasks are delivered in line with business expectation
- Maintains a safe and legal store environment
- Supports visual merchandising updates across all launches, eventsand campaigns
- Key Capabilities
- Understands how M&S operates, it'sstrategy, future and the role they play
- Effectively manages own reactions and responses around change
- Helps colleagues to develop by listening, askingquestionsand giving feedback to encourage reflection and different thinking
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Treats all colleagues the fairly, understanding that different people will provide different perspectives and have different needs
- Builds positive relationships by being a good listener and getting to know people by establishing a connection
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Technical Skills/ Experience
- Support the delivery of excellent customer service and KPI's across the store
- Good level of digital capability and can access and utilise relevant systems
- Good knowledge of the commercial operation, brilliantbasicsand operational excellence
- Current working knowledge of all VM principles
- A good communicator with the ability to build relationships and work within a team
- A good knowledge of the legal requirements associated with the role of a customer assistant and when duty managing
- Maintain high presentation standards, attention to detail and deliver on time, right first time
- Interpret data relevant to the role
- Demonstrates flexibility and adaptability to change
- Key Relationships and Stakeholders
- Customers
- Colleagues
- Store Leadership
- BIG
- #J-18808-Ljbffr
Shift Lead - Food - Formby Simply Food employer: Marks and Spencer
Marks and Spencer is an exceptional employer that fosters a culture of innovation and collaboration, particularly within the Corporate HR technology team. Employees benefit from a supportive environment that prioritises professional growth and development, alongside competitive remuneration and benefits. Working in a dynamic location, you will have the opportunity to lead impactful projects that enhance the colleague experience throughout their journey with the company.
