At a Glance
- Tasks: Lead a team to deliver exceptional customer service and maintain store standards.
- Company: Join a dynamic food retail environment with a focus on innovation.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Other info: Great chance to develop your career in a supportive team.
- Why this job: Be a key player in creating an inspiring shopping experience for customers.
- Qualifications: Leadership skills and a passion for customer service.
The predicted salary is between 30000 - 40000 € per year.
Purpose
- Manage in the absence of the next level Leader when required.
- Champion new ways of working within stores through an open mindset and positive attitude.
- Lead colleagues in delivery of tasks prioritising customer first.
- Plan, allocate and follow through on delivery of tasks to a consistent standard across the store.
- Drive on the job productivity.
- Support colleagues through coaching and feedback.
- Use MI to take action to drive performance.
- Help maintain a safe and legal environment for colleagues and customers.
- Support the delivery of an inspirational, improved and consistent visual customer journey in store which inspires our customers to shop and buy more often.
Key Accountabilities
- Deliver great standards and service by putting the customer first.
- Act on customer feedback to deliver improvement.
- Ensure the delivery of brilliant basics.
- Coach the team to deliver excellent standards of product presentation.
- Support the delivery of plan A.
- Provide regular and timely feedback to line manager to support colleague performance.
- Support with the training and coaching of colleagues maximising digital tools and channels.
- Identify colleagues for recognition and celebrate success within the store.
- Provide feedback to BIG to improve colleague experience.
- Support the Team Manager with the delivery of store selling and cost targets by utilising MI to identify opportunities and take action.
- Role model new ways of working through the use of digital tools.
- Allocate resources efficiently to deliver process, task and service ensuring activity is completed consistently and productively.
- Deliver operational excellence ensuring all processes and tasks are delivered in line with business expectations.
- Maintain a safe and legal store environment.
- Support visual merchandising updates across all launches, events and campaigns.
Key Capabilities
- Understand how to...
Shift Lead - Food - Elgin Simply Food employer: Marks and Spencer
As a Shift Lead at Elgin Simply Food, you will thrive in a dynamic and supportive work environment that prioritises customer satisfaction and employee development. Our culture fosters collaboration and innovation, offering ample opportunities for growth through coaching and feedback, while our commitment to maintaining high standards ensures a safe and inspiring atmosphere for both colleagues and customers. Join us to be part of a team that celebrates success and embraces new ways of working, making every day rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Lead - Food - Elgin Simply Food
✨Tip Number 1
Network like a pro! Reach out to current employees at the company you're eyeing, especially in roles similar to the Shift Lead. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common questions related to leadership and customer service. We recommend using the STAR method to structure your answers – it’ll help you showcase your skills effectively!
✨Tip Number 3
Show off your passion for food and customer service during the interview. Share specific examples of how you've championed new ways of working or improved team performance in past roles – it’ll make you stand out!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the role can leave a lasting impression. And remember, apply through our website for the best chance!
We think you need these skills to ace Shift Lead - Food - Elgin Simply Food
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Shift Lead role. Highlight your experience in managing teams and delivering excellent customer service, as these are key aspects of the job.
Showcase Your Leadership Skills:We want to see how you lead and inspire others! Share examples of how you've coached colleagues or improved team performance in previous roles. This will help us understand your approach to leadership.
Be Customer-Focused:Since the role is all about putting customers first, include specific instances where you've acted on customer feedback or improved customer experiences. This shows us that you align with our values.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Marks and Spencer
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Shift Lead role and its responsibilities. Familiarise yourself with how to manage tasks, support colleagues, and prioritise customer service. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your Leadership Skills
Be prepared to discuss your experience in leading teams and coaching colleagues. Think of specific examples where you've successfully motivated others or improved performance. Highlighting your ability to drive productivity and maintain high standards will resonate well with the interviewers.
✨Emphasise Customer Focus
Since the role is all about putting customers first, come ready with examples of how you've acted on customer feedback in previous roles. Discuss how you can inspire a positive shopping experience and ensure that the team delivers excellent service consistently.
✨Prepare Questions About Improvement and Innovation
Interviews are a two-way street, so prepare thoughtful questions about how the company champions new ways of working and uses digital tools. This shows your proactive mindset and willingness to contribute to the store's success while also giving you insight into their culture.
