At a Glance
- Tasks: Lead the team to ensure a smooth fill operation and excellent customer service.
- Company: Join the vibrant team at Dartmouth Simply Food, part of M&S.
- Benefits: Flexible hours, competitive pay, and a supportive work environment.
- Other info: Great opportunity for career growth in a dynamic retail setting.
- Why this job: Be a key player in creating a welcoming shopping experience for customers.
- Qualifications: Leadership skills and a passion for teamwork are essential.
The predicted salary is between 12 - 15 £ per hour.
Work Pattern
- Week 1
- Monday: 15:00-21:00
- Thursday: 15:00-21:00
- Friday: 15:00-21:00
- Saturday: 15:00-21:00
- Week 2
- Sunday: 12:00-18:00
- Wednesday: 15:00-21:00
- Thursday: 15:00-21:00
- Friday: 15:00-21:00
Purpose of the Shift Lead role
To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill, and to lead the floor in the absence of the Colleague Manager.
Responsibilities
- Coordinate resource to deliver operational tasks during the fill operation and in the absence of the Colleague Manager.
- Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening.
- Allocate resource effectively to deliver a quick payment experience.
- Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times.
- Coordinate the team to deliver a clean, safe and well-presented store.
- Play their part in creating a great team atmosphere that is inclusive of everyone.
- Role model great Customer Service.
- Role model the M&S behaviours and Colleague Expectations across the store.
- Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues.
- Support nearby stores if operationally required.
- Responsible for being a key holder and answering call outs as required.
- Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.
Shift Lead - Food - Dartmouth Simply Food employer: Marks and Spencer
As a Shift Lead at Dartmouth Simply Food, you will be part of a dynamic team that values collaboration and inclusivity, ensuring a vibrant work atmosphere. The company offers excellent employee growth opportunities through coaching and development, alongside competitive benefits that enhance work-life balance. With a commitment to outstanding customer service and operational excellence, this role provides a meaningful chance to contribute to the success of the store while enjoying the support of a dedicated management team.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Lead - Food - Dartmouth Simply Food
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 3
Show off your leadership skills! As a Shift Lead, you'll need to demonstrate your ability to coordinate and motivate a team. Think of examples from your past experiences that highlight these skills.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Shift Lead - Food - Dartmouth Simply Food
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Shift Lead role. Highlight your experience in leading teams and coordinating resources, as this is key to what we’re looking for!
Showcase Your Customer Service Skills:We want to see how you’ve modelled great customer service in your previous roles. Share specific examples that demonstrate your ability to create a welcoming atmosphere and support your team.
Be Clear and Concise:Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to see your relevant skills and experiences at a glance.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role.
How to prepare for a job interview at Marks and Spencer
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Shift Lead. Familiarise yourself with the key tasks like coordinating resources and leading the fill operation. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or improved productivity. Highlight how you coached colleagues and created a positive atmosphere, as these are crucial for the role.
✨Understand Customer Service Excellence
Since the role involves role modelling great customer service, think of specific instances where you went above and beyond for customers. Be ready to discuss how you would ensure a quick payment experience and maintain store presentation.
✨Be Ready for Operational Scenarios
Expect questions about handling operational issues, such as cash handling or temperature controls. Brush up on relevant procedures and be prepared to discuss how you'd manage these tasks effectively, especially during busy periods.
