At a Glance
- Tasks: Lead the team to ensure a smooth and efficient store operation.
- Company: Join a well-known retail brand with a focus on customer service.
- Benefits: Flexible hours, competitive pay, and opportunities for growth.
- Other info: Dynamic work environment with a focus on inclusivity and support.
- Why this job: Be a key player in creating an amazing shopping experience for customers.
- Qualifications: Strong communication skills and a passion for teamwork.
The predicted salary is between 24000 - 36000 £ per year.
Summary
Team Support Manager
All the details
Working Pattern
Week 1:
Sunday: 10:00 - 18:00
Monday: 13:30 - 21:30
Wednesday: 13:30 - 21:30
Thursday: 13:30 - 21:30
Friday: 13:30 - 21:30
Week 2:
Monday: 06:00 - 14:00
Tuesday: 06:00 - 14:00
Wednesday: 06:00 - 14:00
Thursday: 06:00 - 14:00
Saturday: 08:00 - 17:00
Purpose of the Shift Lead role
To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill. and to lead the floor in the absence of the Colleague Manager
Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager
Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening
Allocate resource effectively to deliver a quick payment experience
Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times
Coordinate the team to deliver a clean, safe and well-presented store
Play their part in creating a great team atmosphere that is inclusive of everyone
Role model great Customer Service
Role model the M&S behaviours and Colleague Expectations across the store
Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues
Support nearby stores if operationally required
Responsible for being a key holder and answering call outs as required
Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.
Purpose
- Duty Manage in the absence of the next level Leader when required
- Champion new ways of working within stores through an open mindset and positive attitude
- Leads colleagues in delivery of task prioritising customer first
- Plans, allocates and follows through on delivery of task to a consistent standard across the store
- Drives on the job productivity
- Supports colleagues through coaching and feedback
- Uses MI to take action to drive performance
- Helps maintain a safe and legal environment for colleagues and customers
- Supports the delivery of an inspirational, improved and consistent visual customer journey instore which inspires our customers to shop and buy more often
Key Accountabilities
- Delivers great standards and service by putting the customer first
- Acts on customer feedback to deliver improvement
- Ensures the delivery of brilliant basics
- Coach the team to deliver excellent standards of product presentation
- Supports the delivery of plan A
- Provides regular and timely feedback to line manager to support colleague performance
- Supports with the training and coaching of colleagues maximising digital tools and channels
- Identifies colleagues for recognition and celebrate success within the store
- Provides bio feedback to improve colleague experience
- Supports the Team Manager with the delivery of store selling and cost targets by utilising MI to identify opportunities and takes action
- Role models new ways of working through the use of digital tools
- Allocates resource efficiently to deliver process, task and service ensuring activity is completed consistently and productively
- Delivers operational excellence ensuring all processes and tasks are delivered in line with business expectation
- Maintains a safe and legal store environment
- Supports visual merchandising updates across all launches, events and campaigns
Key Capabilities
- Understands how M&S operates, it\'s strategy, future and the role they play
- Effectively manages own reactions and responses around change
- Helps colleagues to develop by listening, asking questions and giving feedback to encourage reflection and different thinking
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Treats all colleagues the fairly, understanding that different people will provide different perspectives and have different needs
- Builds positive relationships by being a good listener and getting to know people by establishing a connection
- In control of their own reactions and considers how to share their perspective to create better reaction for team
Technical Skills/ Experience
- Support the delivery of excellent customer service and KPI\'s across the store
- Good level of digital capability and can access and utilise relevant systems
- Good knowledge of the commercial operation, brilliant basics and operational excellence
- Current working knowledge of all VM principles
- A good communicator with the ability to build relationships and work within a team
- A good knowledge of the legal requirements associated with the role of a customer assistant and when duty managing
- Maintain high presentation standards, attention to detail and deliver on time, right first time
- Interpret data relevant to the role
- Demonstrates flexibility and adaptability to change
Key Relationships and Stakeholders
- Customers
- Colleagues
- Store Leadership
- BIG
Shift Lead - Food - Crystal Peaks Sheffield employer: Marks and Spencer
As a Shift Lead at our Crystal Peaks Sheffield location, you will thrive in a dynamic and supportive work environment that prioritises teamwork and customer satisfaction. We offer comprehensive training and development opportunities to help you grow your career while enjoying a flexible working pattern that promotes a healthy work-life balance. Join us to be part of a company that values inclusivity, recognises achievements, and fosters a culture of excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Lead - Food - Crystal Peaks Sheffield
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their vibe.
✨Tip Number 2
Practice your responses to common interview questions, but keep it natural. We want you to sound confident and authentic, not like a robot. Use examples from your past experiences that highlight your leadership skills and customer service prowess.
✨Tip Number 3
Dress the part! Make sure your outfit is smart and reflects the brand's image. First impressions matter, so looking polished can give you an edge over other candidates.
✨Tip Number 4
Follow up after your interview with a thank-you email. It shows your appreciation and keeps you on their radar. Plus, it’s a great chance to reiterate your enthusiasm for the role and the team!
We think you need these skills to ace Shift Lead - Food - Crystal Peaks Sheffield
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know how much you love delivering great customer service. Share any experiences where you've gone the extra mile for a customer or helped create a positive atmosphere in your previous roles.
Highlight Your Teamwork Skills:We value collaboration, so make sure to mention any instances where you've worked effectively within a team. Talk about how you’ve supported colleagues and contributed to a positive team environment.
Be Specific About Your Experience:Use concrete examples from your past jobs that relate to the responsibilities of the Shift Lead role. Whether it’s managing resources or ensuring operational excellence, specifics will help us see how you fit into our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on the path to joining our fantastic team at Crystal Peaks Sheffield.
How to prepare for a job interview at Marks and Spencer
✨Know the Role Inside Out
Make sure you understand the Shift Lead role thoroughly. Familiarise yourself with the key responsibilities, like leading the fill operation and coaching colleagues. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team or managed tasks in previous roles. Highlight your ability to allocate resources effectively and drive productivity, as these are crucial for the Shift Lead position.
✨Emphasise Customer Service Excellence
Since the role is all about putting customers first, be ready to discuss how you've delivered great customer service in the past. Share specific instances where you acted on customer feedback or improved service standards.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle operational challenges. Think about how you would manage a busy shift or resolve a conflict among team members, and be prepared to articulate your thought process.
