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- Tasks: Lead the team to deliver excellent customer service and maintain store standards.
- Company: Join a well-known food retailer with a focus on teamwork and customer satisfaction.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Why this job: Be a key player in creating a welcoming shopping experience for customers.
- Qualifications: Strong communication skills and a passion for teamwork are essential.
- Other info: Must be 18 or over due to early morning shifts.
The predicted salary is between 24000 - 36000 £ per year.
Summary
Team Support Manager
All the details
Work Pattern
Monday 04:45-12:15
Tuesday 04:45-12:15
Thursday 15:00-23:00
Friday 15:00-23:00
Saturday 13:00-21:00
Under 18 disclaimer
To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.
Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Purpose of the Shift Lead role
- To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill. and to lead the floor in the absence of the Colleague Manager
- Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager
- Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening
- Allocate resource effectively to deliver a quick payment experience
- Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times
- Coordinate the team to deliver a clean, safe and well-presented store
- Play their part in creating a great team atmosphere that is inclusive of everyone
- Role model great Customer Service
- Role model the M&S behaviours and Colleague Expectations across the store
- Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues
- Support nearby stores if operationally required
- Responsible for being a key holder and answering call outs as required
- Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.
Key Accountabilities
- Delivers great standards and service by putting the customer first
- Acts on customer feedback to deliver improvement
- Ensures the delivery of brilliant basics
- Coach the team to deliver excellent standards of product presentation
- Supports the delivery of plan A
- Provides regular and timely feedback to line manager to support colleague performance
- Supports with the training and coaching of colleagues maximising digital tools and channels
- Identifies colleagues for recognition and celebrate success within the store
- Provides feedback to BIG to improve colleague experience
- Supports the Team Manager with the delivery of store selling and cost targets by utilising MI to identify opportunities and takes action
- Role models new ways of working through the use of digital tools
- Allocates resource efficiently to deliver process, task and service ensuring activity is completed consistently and productively
- Delivers operational excellence ensuring all processes and tasks are delivered in line with business expectation
- Maintains a safe and legal store environment
- Supports visual merchandising updates across all launches, events and campaigns
Key Capabilities
- Understands how M&S operates, it\’s strategy, future and the role they play
- Effectively manages own reactions and responses around change
- Helps colleagues to develop by listening, asking questions and giving feedback to encourage reflection and different thinking
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Treats all colleagues the fairly, understanding that different people will provide different perspectives and have different needs
- Builds positive relationships by being a good listener and getting to know people by establishing a connection
- In control of their own reactions and considers how to share their perspective to create better reaction for team
Technical Skills/ Experience
- Support the delivery of excellent customer service and KPI\’s across the store
- Good level of digital capability and can access and utilise relevant systems
- Good knowledge of the commercial operation, brilliant basics and operational excellence
- Current working knowledge of all VM principles
- A good communicator with the ability to build relationships and work within a team
- A good knowledge of the legal requirements associated with the role of a customer assistant and when duty managing
- Maintain high presentation standards, attention to detail and deliver on time, right first time
- Interpret data relevant to the role
- Demonstrates flexibility and adaptability to change
Key Relationships and Stakeholders
- Customers
- Colleagues
- Store Leadership
- BIG
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Shift Lead - Food - Cookstown Simply Food employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Lead - Food - Cookstown Simply Food
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their world.
✨Tip Number 2
Practice your responses to common interview questions, but keep it natural. We want you to sound confident and authentic, not like a robot. Use examples from your past experiences that highlight your skills and how they relate to the Shift Lead role.
✨Tip Number 3
Dress the part! Make sure your outfit is smart and reflects the professional environment of the store. First impressions matter, so show up looking sharp and ready to lead the team.
✨Tip Number 4
Follow up after your interview with a quick thank-you email. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Shift Lead - Food - Cookstown Simply Food
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Shift Lead role. We want to see how you can contribute to our team and help us deliver excellent customer service.
Showcase Your Leadership Skills: Since this role involves leading a team, don’t forget to mention any previous leadership experiences. We love to see examples of how you've coached or supported colleagues in the past!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to read. This helps us get a quick understanding of your fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it’s super easy to do!
How to prepare for a job interview at Marks and Spencer
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Shift Lead role and its responsibilities. Familiarise yourself with the key accountabilities mentioned in the job description, such as leading the fill operation and delivering excellent customer service. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
As a Shift Lead, you'll be expected to coach and support your colleagues. Prepare examples from your past experiences where you've successfully led a team or improved performance. Highlight how you can create an inclusive team atmosphere and drive productivity, as these are crucial for the role.
✨Demonstrate Customer Focus
The job emphasises putting the customer first, so be ready to discuss how you've handled customer feedback in the past. Share specific instances where you went above and beyond to ensure customer satisfaction, as this will resonate well with the interviewers.
✨Prepare Questions to Ask
Interviews are a two-way street, so think of insightful questions to ask your interviewers. Inquire about the team dynamics, how success is measured in the role, or what challenges the store is currently facing. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.