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- Tasks: Lead the team to ensure a smooth and efficient store operation.
- Company: Join a well-known food retailer in Central London.
- Benefits: Flexible hours, competitive pay, and opportunities for growth.
- Why this job: Be a key player in creating an amazing shopping experience for customers.
- Qualifications: Experience in retail or leadership roles preferred.
- Other info: Dynamic work environment with a focus on teamwork and customer service.
The predicted salary is between 13 - 16 £ per hour.
Example Work Pattern:
- WEEK 1: Sun - 10:00-18:00, Mon - 15:00 - 23:00, Weds - 15:00 - 23:00, Thurs - 15:00 - 23:00, Fri - 15:00 - 23:00
- WEEK 2: Mon - 04:00-12:00, Tues - 04:00-12:00, Weds - 04:00-12:00, Thurs - 04:00-12:00, Sat - 04:00-12:00
PURPOSE OF SHIFT LEAD ROLE:
- To lead the fill operation, delivering a salesfloor that is ready to trade.
- Take operational responsibility for coordinating resource to Serve, Sell and Fill.
- Lead the floor in the absence of the Team Manager.
- Coordinate resource to deliver the operational tasks during the fill operation.
- Coach colleagues on One Best Way and drive productivity in readiness for store opening.
- Allocate resource effectively to deliver a quick payment experience.
- Enable all daily operational processes to be implemented efficiently across their area of the store at the correct times.
- Co-ordinate the team to deliver a clean, safe and well-presented store.
- Create a great team atmosphere that is inclusive of everyone.
- Role model great customer service and M&S behaviours.
- Support team managers by sharing observations of colleagues to help deliver high performance.
- Support nearby stores if operationally required.
- Responsible for being a key holder and answering call outs as required.
- Responsible for tasks related to the opening and closing of the building.
PURPOSE:
- Duty Manage in the absence of the next level leader when required.
- Champion new ways of working within stores through an open mindset and positive attitude.
- Lead colleagues in delivery of task prioritising customer first.
- Plan, allocate and follow through on delivery of task to a consistent standard across the store.
- Drive on the job productivity.
- Support colleagues through coaching and feedback.
- Use MI to action and drive performance.
- Help maintain a safe and legal environment for colleagues and customers.
- Support the delivery of an inspirational, improved and consistent visual customer journey in store.
KEY ACCOUNTABILITIES:
- Deliver great standards and service by putting the customer first.
- Act on customer feedback to deliver improvement.
- Ensure the delivery of brilliant basics.
- Coach the team to deliver excellent standards of product presentation.
- Support the delivery of Plan A.
- Provide regular and timely feedback to line manager to support colleague performance.
- Support with the training and coaching of colleagues maximising digital tools and channels.
- Identify colleagues for recognition and celebrate success within the store.
- Provide bio feedback to improve colleague experience.
- Support the team manager with the delivery of store selling and cost targets.
- Role model new ways of working through the use of digital tools.
- Allocate resource efficiently to deliver process, task and service.
- Deliver operational excellence ensuring all processes and tasks are delivered in line with business expectation.
- Maintain a safe and legal store environment.
- Support visual merchandising updates across all launches, events and campaigns.
KEY CAPABILITIES:
- Understand how M&S operates, its strategy, future and the role they play.
- Effectively manage own reactions and responses around change.
- Help colleagues to develop by listening, asking questions and giving feedback.
- Set performance objectives for self in conjunction with line manager.
- Takes accountability for planning and managing own work efficiently.
- Treat all colleagues fairly, understanding different perspectives and needs.
- Build positive relationships by being a good listener.
- Be in control of their own reactions and consider how to share their perspective.
TECHNICAL SKILLS/EXPERIENCE:
- Support the delivery of excellent customer service and KPIs across the store.
- Good level of digital capability and can access and utilise relevant systems.
- Good knowledge of the commercial operation, brilliant basics and operational excellence.
- Good communicator with the ability to build relationships and work within a team.
- A good knowledge of the legal requirements associated with the role.
- Maintain high presentation standards, attention to detail and deliver on time.
- Interpret data relevant to the role.
- Demonstrate flexibility and adaptability to change.
KEY RELATIONSHIPS AND STAKEHOLDERS:
- Customers
- Colleagues
- Store Leadership
Shift Lead - Food - Central London employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Lead - Food - Central London
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their vibe.
✨Tip Number 2
Practice your responses to common interview questions, but keep it natural. We want you to sound confident and authentic, so don’t just memorise answers. Think about how your experiences relate to the Shift Lead role and be ready to share those stories.
✨Tip Number 3
Dress the part! Make sure your outfit reflects the professional yet approachable vibe of the store. First impressions matter, and looking sharp can give you that extra boost of confidence when you walk in.
✨Tip Number 4
Follow up after your interview with a quick thank-you note. It shows your appreciation and keeps you on their radar. Plus, it’s a great chance to reiterate your enthusiasm for the role and how you can contribute to the team.
We think you need these skills to ace Shift Lead - Food - Central London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about leading a team and delivering great customer service. Share any relevant experiences that highlight your passion for the food industry.
Tailor Your Application: Make sure to customise your application to match the job description. Use keywords from the listing, like 'operational responsibility' and 'coaching colleagues', to show that you understand what we're looking for. This helps us see that you're a perfect fit!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on your key achievements and skills that relate to the Shift Lead role. This makes it easier for us to see your potential!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Marks and Spencer
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Shift Lead role. Familiarise yourself with the key responsibilities like leading the fill operation and coaching colleagues. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
As a Shift Lead, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team or managed a project. Highlight how you motivated others and drove productivity, as this aligns perfectly with what they're looking for.
✨Emphasise Customer Service Excellence
Customer service is at the heart of this role. Be ready to discuss how you've put customers first in previous jobs. Share specific instances where you acted on customer feedback or improved service standards, as this will resonate well with the interviewers.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions. Ask about the team dynamics, how success is measured, or what challenges the store is currently facing. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
