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- Tasks: Lead the team to ensure a smooth operation and excellent customer service.
- Company: Join a well-known food retailer in Central London with a vibrant atmosphere.
- Benefits: Flexible shifts, competitive pay, and opportunities for growth.
- Why this job: Be a key player in creating a fantastic shopping experience for customers.
- Qualifications: Experience in retail and strong leadership skills are a plus.
- Other info: Dynamic work environment with a focus on teamwork and inclusivity.
The predicted salary is between 30000 - 42000 £ per year.
Example Work Pattern:
- WEEK 1
- Sun - 10:00-18:00
- Mon - 15:00 - 23:00
- Weds - 15:00 - 23:00
- Thurs - 15:00 - 23:00
- Fri - 15:00 - 23:00
- Mon - 04:00-12:00
- Tues - 04:00-12:00
- Weds - 04:00-12:00
- Thurs - 04:00-12:00
- Sat - 04:00-12:00
Purpose of Shift Lead Role
- To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill and to lead the floor in the absence of the Team Manager.
- Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Team Manager.
- Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening.
- Allocate resource effectively to deliver a quick payment experience.
- Enable all daily operational processes to be implemented efficiently across their area of the store at the correct times.
- Co-ordinate the team to deliver a clean, safe and well-presented store.
- Play your part in creating a great team atmosphere that is inclusive of everyone.
- Role model great customer service.
- Role model the M&S behaviours and colleague expectations across the store.
- Support team managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues.
- Support nearby stores if operationally required.
- Responsible for being a key holder and answering call outs as required.
- Responsible for tasks related to the opening and closing of the building; including receipt of vehicles, temperature controls, logging operational issues with relevant help desks, cash handling and TSL compliance in peripheral hours.
Key Accountabilities
- Delivers great standards and service by putting the customer first.
- Acts on customer feedback to deliver improvement.
- Ensures the delivery of brilliant basics.
- Coach the team to deliver excellent standards of product presentation.
- Supports the delivery of Plan A.
- Provides regular and timely feedback to line manager to support colleague performance.
- Supports with the training and coaching of colleagues maximising digital tools and channels.
- Identifies colleagues for recognition and celebrate success within the store.
- Provides bio feedback to improve colleague experience.
- Supports the team manager with the delivery of store selling and cost targets by utilising MI to identify opportunities and takes action.
- Role models new ways of working through the use of digital tools.
- Allocates resource efficiently to deliver process, task and service ensuring all activity is completed consistently and productively.
- Delivers operational excellence ensuring all processes and tasks are delivered in line with business expectation.
- Maintains a safe and legal store environment.
- Supports visual merchandising updates across all launches, events and campaigns.
Key Capabilities
- Understands how M&S operates, its strategy, future and the role they play.
- Effectively manages own reactions and responses around change.
- Helps colleagues to develop by listening, asking questions and giving feedback to encourage reflection and different thinking.
- Set performance objectives for self in conjunction with line manager and in line with business plans.
- Takes accountability for planning and managing own work efficiently to ensure objectives are met.
- Treats all colleagues fairly, understanding that different people will provide different perspectives and have different needs.
- Builds positive relationships by being a good listener and getting to know people by establishing a connection.
- In control of their own reactions and considers how to share their perspective to create better reaction for team.
Technical Skills/Experience
- Supports the delivery of excellent customer service and KPIs across the store.
- Good level of digital capability and can access and utilise relevant systems.
- Good knowledge of the commercial operation, brilliant basics and operational excellence.
- Good communicator with the ability to build relationships and work within a team.
- A good knowledge of the legal requirements associated with the role of a customer assistant and when duty managing.
- Maintain high presentation standards, attention to detail and deliver on time; right first time.
- Interpret data relevant to the role.
- Demonstrates flexibility and adaptability to change.
Key Relationships and Stakeholders
- Customers
- Colleagues
- Store Leadership
Shift Lead - Food - Central London employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Lead - Food - Central London
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their world.
✨Tip Number 2
Practice your responses to common interview questions, but keep it natural. We want you to sound confident and authentic, not like a robot. Use examples from your past experiences that highlight your leadership skills and customer service prowess.
✨Tip Number 3
Dress the part! Make sure your outfit is smart and reflects the brand's image. First impressions matter, so looking polished can give you an edge over other candidates.
✨Tip Number 4
Follow up after your interview with a thank-you email. It shows appreciation and keeps you on their radar. Plus, it’s a great chance to reiterate your enthusiasm for the role and the company!
We think you need these skills to ace Shift Lead - Food - Central London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Shift Lead role. Highlight your experience in leading teams, customer service, and operational excellence. We want to see how you fit into our M&S culture!
Showcase Your Leadership Skills: In your application, emphasise any previous leadership roles or experiences where you've coached others. We love candidates who can inspire and motivate their team, so let that shine through!
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read. We appreciate clarity and want to see your key achievements without wading through too much text.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Marks and Spencer
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Shift Lead role. Familiarise yourself with the key responsibilities like leading the fill operation and coaching colleagues. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
As a Shift Lead, you'll be expected to coordinate resources and lead a team. Prepare examples from your past experiences where you've successfully led a team or improved operations. Highlight how you can create a positive atmosphere and drive productivity.
✨Demonstrate Customer Focus
Customer service is at the heart of this role. Be ready to discuss how you've put customers first in previous jobs. Share specific instances where you acted on customer feedback or improved service standards, as this will resonate well with the interviewers.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle operational challenges. Think about situations where you've had to adapt quickly or manage a team under pressure, and be ready to explain your thought process and actions.
