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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer service and maintain high product standards.
- Company: Join M&S, a renowned brand known for quality food and excellent service.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth.
- Why this job: Be a brand ambassador and make a real impact on customer experiences.
- Qualifications: Passion for food, teamwork skills, and digital confidence required.
- Other info: Dynamic retail environment with opportunities for career advancement.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Join our team at M&S as a Shift Lead in our Foods section, where you\’ll become a champion of our high-quality products, great value offers, and excellent customer service. We\’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.
You\’ll be a brand ambassador who\’s ready to recommend our newest Food products. Through remarkable service you\’ll make sure our customers feel truly valued every time they shop with us.
At M&S our customers don\’t wait, you\’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
Being digitally confident is essential. You\’ll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You\’ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
Working Pattern
Week 1:
- Sunday: 10:00-19:00
- Monday: 12:30-21:00
- Wednesday: 11:00-19:00
- Thursday: 11:00-19:00
- Friday: 12:30-21:00
Week 2:
- Monday: 12:30-21:00
- Tuesday: 11:00-19:00
- Wednesday: 11:00-19:00
- Thursday: 12:30-21:00
- Saturday: 12:00-21:00
Purpose
- Duty Manage in the absence of the next level Leader when required
- Champion new ways of working within stores through an open mindset and positive attitude
- Leads colleagues in delivery of task prioritising customer first
- Plans, allocates and follows through on delivery of task to a consistent standard across the store
- Drives on the job productivity
- Supports colleagues through coaching and feedback
- Uses MI to take action to drive performance
- Helps maintain a safe and legal environment for colleagues and customers
- Supports the delivery of an inspirational,improvedand consistent visual customer journey instore which inspires our customers to shop and buy more often
Key Accountabilities
- Delivers great standards and service by putting the customer first
- Acts on customer feedback to deliver improvement
- Ensures the delivery of brilliant basics
- Coach the team to deliver excellent standards of product presentation
- Supports the delivery of plan A
- Provides regular and timely feedback to line manager to support colleague performance
- Supports with the training and coaching of colleagues maximising digital tools and channels
- Identifies colleagues for recognition and celebrate success within the store
- Provides feedback to BIG to improve colleague experience
- Supports the Team Manager with the delivery of store selling and cost targets by utilising MI to identify opportunities and takes action
- Role models new ways of working through the use of digital tools
- Allocates resource efficiently to deliver process, task and service ensuring activity is completed consistently and productively
- Delivers operational excellence ensuring all processes and tasks are delivered in line with business expectation
- Maintains a safe and legal store environment
- Supports visual merchandising updates across all launches, events and campaigns
Key Capabilities
- Understands how M&S operates, it\’s strategy, future and the role they play
- Effectively manages own reactions and responses around change
- Helps colleagues to develop by listening, asking questions and giving feedback to encourage reflection and different thinking
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Treats all colleagues the fairly, understanding that different people will provide different perspectives and have different needs
- Builds positive relationships by being a good listener and getting to know people by establishing a connection
- In control of their own reactions and considers how to share their perspective to create better reaction for team
Technical Skills/ Experience
- Support the delivery of excellent customer service and KPI\’s across the store
- Good level of digital capability and can access and utilise relevant systems
- Good knowledge of the commercial operation, brilliant basics and operational excellence
- Current working knowledge of all VM principles
- A good communicator with the ability to build relationships and work within a team
- A good knowledge of the legal requirements associated with the role of a customer assistant and when duty managing
- Maintain high presentation standards, attention to detail and deliver on time, right first time
- Interpret data relevant to the role
- Demonstrates flexibility and adaptability to change
Key Relationships and Stakeholders
- Customers
- Colleagues
- Store Leadership
- BIG
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Shift Lead - Food - Cardiff employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Lead - Food - Cardiff
✨Tip Number 1
Get to know M&S inside out! Familiarise yourself with their products and values. When you walk into that interview, show off your passion for their food and how you can be a brand ambassador.
✨Tip Number 2
Be ready to demonstrate your customer service skills. Think of examples where you've gone above and beyond for customers in the past. M&S loves a candidate who puts the customer first!
✨Tip Number 3
Show off your digital savvy! Be prepared to discuss how you've used technology in previous roles. Mention any experience with apps or digital tools that could enhance the customer experience at M&S.
✨Tip Number 4
Finally, don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the M&S team.
We think you need these skills to ace Shift Lead - Food - Cardiff
Some tips for your application 🫡
Show Your Passion for Food: When writing your application, let your love for M&S Food products shine through! Share any personal experiences or favourite products that make you excited about the role. We want to see that you're not just looking for a job, but that you're genuinely passionate about what we offer.
Highlight Your Customer Service Skills: Make sure to emphasise your experience in delivering excellent customer service. Use specific examples of how you've gone above and beyond for customers in the past. Remember, we’re all about making our customers feel valued, so show us how you can contribute to that!
Be Digital Savvy: Since being digitally confident is key for this role, mention any relevant digital tools or apps you’ve used before. If you’ve got experience with similar systems, let us know! We want to see that you can easily adapt to using our Sparks App and other in-store devices.
Team Player Vibes: We love a good team player! In your application, talk about your ability to work well with others and how you’ve supported colleagues in previous roles. Share any experiences where you’ve helped create an inclusive environment, as that’s super important to us at M&S.
How to prepare for a job interview at Marks and Spencer
✨Know Your M&S Food Products
Before the interview, brush up on your knowledge of M&S Food products. Familiarise yourself with their latest offerings and be ready to discuss what makes them special. This will show your passion for the brand and your ability to recommend products confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about how you went above and beyond to make customers feel valued. This is crucial for the Shift Lead role, so be ready to share specific stories that highlight your skills.
✨Demonstrate Digital Confidence
Since being digitally confident is essential, practice using digital tools like apps or in-store devices. Be prepared to discuss how you would use these tools to enhance the customer experience. Showing that you're tech-savvy will set you apart from other candidates.
✨Emphasise Teamwork and Flexibility
Think of instances where you worked effectively as part of a team and adapted to changing situations. The role requires a strong team player who can handle various tasks, so share your experiences that demonstrate your flexibility and collaborative spirit.