At a Glance
- Tasks: Lead a team to deliver excellent customer service and maintain high store standards.
- Company: Join a leading fashion and beauty retailer with a vibrant team culture.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Dynamic work environment with opportunities for career advancement.
- Why this job: Be a key player in creating an inspiring shopping experience for customers.
- Qualifications: Strong communication skills and a passion for teamwork are essential.
Summary
Team Support Manager
All the details
Under 18 disclaimer
This job role involves working early mornings and this means we can\'t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00
Work Pattern:
- Sunday: 07:00-15:00
- Monday: 05:00-13:00
- Wednesday: 05:00-13:00
- Thursday: 05:00-13:00
- Friday: 05:00-13:00
Week 2:
- Monday: 14:00-22:00
- Tuesday: 14:00-22:00
- Wednesday: 14:00-22:00
- Friday: 14:00-22:00
- Saturday: 14:00-22:00
Purpose
- Duty Manage in the absence of the next level Leader when required
- Champion new ways of working within stores through an open mindset and positive attitude
- Leads colleagues in delivery of task prioritising customer first
- Plans, allocates and follows through on delivery of task to a consistent standard across the store
- Drives on the job productivity
- Supports colleagues through coaching and feedback
- Uses MI to take action to drive performance
- Helps maintain a safe and legal environment for colleagues and customers
- Supports the delivery of an inspirational, improved and consistent visual customer journey instore which inspires our customers to shop and buy more often
Key Accountabilities
- Delivers great standards and service by putting the customer first
- Acts on customer feedback to deliver improvement
- Ensures the delivery of brilliant basics
- Coach the team to deliver excellent standards of product presentation
- Supports the delivery of plan A
- Provides regular and timely feedback to line manager to support colleague performance
- Supports with the training and coaching of colleagues maximising digital tools and channels
- Identifies colleagues for recognition and celebrate success within the store
- Provides feed back to BIG to improve colleague experience
- Supports the Team Manager with the delivery of store selling and cost targets by utilising MI to identify opportunities and takes action
- Role models new ways of working through the use of digital tools
- Allocates resource efficiently to deliver process, task and service ensuring activity is completed consistently and productively
- Delivers operational excellence ensuring all processes and tasks are delivered in line with business expectation
- Maintains a safe and legal store environment
- Supports visual merchandising updates across all launches, events and campaigns
Key Capabilities
- Understands how M&S operates, it\'s strategy, future and the role they play
- Effectively manages own reactions and responses around change
- Helps colleagues to develop by listening, asking questions and giving feedback to encourage reflection and different thinking
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Treats all colleagues the fairly, understanding that different people will provide different perspectives and have different needs
- Builds positive relationships by being a good listener and getting to know people by establishing a connection
- In control of their own reactions and considers how to share their perspective to create better reaction for team
Technical Skills/ Experience
- Support the delivery of excellent customer service and KPI\'s across the store
- Good level of digital capability and can access and utilise relevant systems
- Good knowledge of the commercial operation, brilliant basics and operational excellence
- Current working knowledge of all VM principles
- A good communicator with the ability to build relationships and work within a team
- A good knowledge of the legal requirements associated with the role of a customer assistant and when duty managing
- Maintain high presentation standards, attention to detail and deliver on time, right first time
- Interpret data relevant to the role
- Demonstrates flexibility and adaptability to change
Key Relationships and Stakeholders
- Customers
- Colleagues
- Store Leadership
- BIG
Shift lead - Fashion, Home & Beauty - Bracknell Lexicon employer: Marks and Spencer
As a Shift Lead at our Bracknell Lexicon location, you will be part of a dynamic team that prioritises customer satisfaction and operational excellence. We offer competitive pay, including an unsocial hours premium, and foster a supportive work culture that encourages personal growth through coaching and feedback. Join us to develop your skills in a vibrant retail environment where your contributions are recognised and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Shift lead - Fashion, Home & Beauty - Bracknell Lexicon
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice common interview questions with a mate or in front of the mirror. Focus on how your skills match the job description, especially around customer service and team leadership. Confidence is key, so the more you practice, the better you'll feel!
✨Tip Number 3
Dress the part! Make sure your outfit reflects the brand's style. Looking sharp not only boosts your confidence but also shows that you understand the fashion and beauty industry. Remember, first impressions count!
✨Tip Number 4
After your interview, don’t forget to follow up with a thank-you email. It’s a great way to reiterate your interest in the role and remind them why you’d be a fantastic fit. Plus, it keeps you on their radar!
We think you need these skills to ace Shift lead - Fashion, Home & Beauty - Bracknell Lexicon
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about working in fashion, home, and beauty. Share why this area interests you and how you can contribute to our team.
Tailor Your CV:Make sure your CV is tailored to the job description. Highlight relevant experience and skills that match what we’re looking for, especially around customer service and team leadership. This shows us you’ve done your homework and are serious about the position.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff without unnecessary fluff!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Marks and Spencer
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Shift Lead role and its responsibilities. Familiarise yourself with the job description, especially the key accountabilities like delivering great standards and supporting colleagues through coaching. This will help you answer questions confidently and show that you're genuinely interested.
✨Showcase Your Leadership Skills
As a Shift Lead, you'll be expected to manage and motivate a team. Prepare examples from your past experiences where you've successfully led a team or improved performance. Highlight how you prioritised customer service and supported your colleagues, as this aligns perfectly with what they're looking for.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle challenges. Think about situations where you had to manage a difficult customer or resolve a conflict within your team. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Demonstrate Your Digital Savvy
Since the role involves using digital tools to drive performance, be prepared to discuss your experience with relevant systems. Share specific examples of how you've used technology to improve processes or enhance customer service. This will show that you can adapt to new ways of working and support the store's operational excellence.
