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- Tasks: Lead the development of innovative loyalty strategies and enhance customer experiences.
- Company: Join M&S, a forward-thinking retail leader with a strong sense of purpose.
- Benefits: Enjoy a 20% discount, competitive holidays, and tailored training from day one.
- Other info: Be part of an inclusive team driving innovation in a dynamic environment.
- Why this job: Shape the future of loyalty in financial services and make a real impact.
- Qualifications: Experience in loyalty, strategic thinking, and strong analytical skills required.
The predicted salary is between 60000 - 75000 £ per year.
As a Senior Proposition Manager, you will support the development of the loyalty agenda for Financial Services across all our products & services, helping to shape the propositions, measurement frameworks and overseeing end to end execution to ensure we delight and reward customers, strengthening brand sentiment, while driving incremental sales.
What You’ll Do
- Lead the end‑to‑end digitisation of Club Rewards, shaping the future FS loyalty proposition and accelerating digital adoption across the customer base in partnership with Bank, D&T, Sparks and FS teams.
- Own strategic alignment for the migration of credit card loyalty to Salesforce, ensuring customer value, journey impacts and propositional considerations are embedded throughout delivery and transition.
- Deliver sustainable, insight‑led loyalty economics, leading commercial modelling of rewards, missions and perks to balance long‑term affordability with compelling customer value.
- Define and support the 2027 loyalty funding and point value strategy, working with Commercial and the Bank to meet financial targets while protecting customer trust and proposition integrity.
- Own the FS loyalty backlog and prioritisation, driving cross‑partner delivery of high‑impact initiatives that maximise engagement, improve journeys and deliver commercial return.
Who You Are
- Passionate about all things customer with experience in Loyalty, proposition strategy or commercial.
- Strategic thinker with the ability to take a broad view of the business and identify the relevant information for decision making.
- Analytical and able to underpin and drive decisions with data and insight.
- Influential communicator and stakeholder manager, able to adapt communication style to influence senior leaders, technical teams, and commercial stakeholders alike.
What’s in it for you?
Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. We’re inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.
Here are just a few of the benefits that make working here even more rewarding:
- 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you’ve completed your probation.
- Competitive holiday allowance with the option to buy more.
- Discretionary bonus schemes linked to your performance and ours.
- Strong pension and life assurance to help plan for the future.
- Tailored induction and training to support your development from day one.
- Exclusive perks and savings through our M&S Choices portal.
- Market-leading family policies, including parental, adoption and neonatal leave.
- 24/7 wellbeing support, including virtual GP access and mental health services.
- One paid volunteer day a year to support a cause that matters to you.
Everyone’s welcome. We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.
We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.
If you feel you’d benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
Senior Proposition Manager employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Proposition Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at M&S. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for interviews by diving deep into M&S's loyalty programmes. Show us you know your stuff and can bring fresh ideas to the table. We love candidates who are genuinely passionate about our mission!
✨Tip Number 3
Practice your storytelling skills! Be ready to share examples of how you've driven customer engagement or improved loyalty in past roles. We want to hear how you can make an impact with us.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining our team.
We think you need these skills to ace Senior Proposition Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in loyalty and proposition strategy. We want to see how your skills align with the Senior Proposition Manager role, so don’t hold back on showcasing your relevant achievements!
Show Your Passion: Let your enthusiasm for customer experience shine through! We’re looking for someone who’s genuinely passionate about loyalty and can communicate that effectively. Share examples of how you’ve delighted customers in previous roles.
Be Data-Driven: Since this role involves a lot of analytical thinking, make sure to include any data-driven decisions you've made in your past positions. We love seeing how you’ve used insights to shape strategies and drive results!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Marks and Spencer
✨Know Your Propositions
Before the interview, dive deep into the company's loyalty agenda and understand their current products and services. Be ready to discuss how you can enhance these propositions and bring fresh ideas to the table.
✨Data-Driven Insights
As a Senior Proposition Manager, your analytical skills will be crucial. Prepare examples of how you've used data to drive decisions in previous roles. This will show your ability to underpin strategies with solid insights.
✨Stakeholder Communication
Think about how you can adapt your communication style to influence various stakeholders. Prepare scenarios where you've successfully managed relationships with senior leaders or technical teams, showcasing your influential communication skills.
✨Show Your Passion for Customers
Demonstrate your enthusiasm for customer experience during the interview. Share specific examples of how you've improved customer journeys in past roles, aligning with the company's focus on delighting and rewarding customers.