At a Glance
- Tasks: Design and build backend services for our Contact Centre using Java.
- Company: Join Marks & Spencer, a leading retail brand with a focus on innovation.
- Benefits: Enjoy competitive pay, flexible working, and opportunities for professional growth.
- Other info: Collaborate with diverse teams and enhance your skills in a dynamic environment.
- Why this job: Make a real difference in customer support with cutting-edge technology.
- Qualifications: Experience in backend Java development and a passion for teamwork.
The predicted salary is between 63000 - 77000 £ per year.
Marks & Spencer is seeking a Senior Software Engineer – Customer Support to design, build and operate backend services powering our Contact Centre.
You’ll integrate CCaa S platforms such as Zendesk, Twilio and Azure, and help create robust FAQ and self-service experiences for customers and colleagues.
The role focuses on backend Java development, with opportunities to contribute to React/Next. js interfaces, and you’ll work across engineering, product, architecture and security teams.
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Senior Backend Engineer - CCaaS & Java API Focus employer: Marks and Spencer
Marks and Spencer is an exceptional employer that fosters a culture of innovation and collaboration, particularly within the Corporate HR technology team. Employees benefit from a supportive environment that prioritises professional growth and development, alongside competitive remuneration and benefits. Working in a dynamic location, you will have the opportunity to lead impactful projects that enhance the colleague experience throughout their journey with the company.
