At a Glance
- Tasks: Lead the team to ensure a smooth fill operation and a ready-to-trade salesfloor.
- Company: Join a well-known food retailer with a focus on teamwork and customer service.
- Benefits: Competitive pay, flexible shifts, and opportunities for career growth.
- Other info: Dynamic work environment with a supportive team atmosphere.
- Why this job: Be a key player in creating an amazing shopping experience for customers.
- Qualifications: Must be 18 or older; leadership skills and a passion for customer service are essential.
The predicted salary is between 25000 - 30000 £ per year.
Work Pattern: Mix of early, core and late shifts (to be discussed at interview).
Under 18 disclaimer: To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.
Purpose of the Shift Lead role:
- To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill.
- Lead the floor in the absence of the Colleague Manager.
- Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager.
- Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening.
- Allocate resource effectively to deliver a quick payment experience.
- Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times.
- Coordinate the team to deliver a clean, safe and well-presented store.
- Play their part in creating a great team atmosphere that is inclusive of everyone.
- Role model great Customer Service.
- Role model the M&S behaviours and Colleague Expectations across the store.
- Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues.
- Support nearby stores if operationally required.
- Responsible for being a key holder and answering call outs as required.
- Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.
Shift Lead - Food - Salisbury employer: Marks and Spencer
As a Shift Lead at our Salisbury location, you will thrive in a dynamic and supportive work environment that prioritises teamwork and inclusivity. We offer competitive benefits, opportunities for personal and professional growth, and a culture that values exceptional customer service and operational excellence. Join us to be part of a team that not only drives productivity but also fosters a sense of belonging and community among colleagues.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Lead - Food - Salisbury
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their vibe.
✨Tip Number 2
Practice your leadership skills! As a Shift Lead, you'll need to demonstrate your ability to coordinate and motivate a team. Think of examples from your past experiences where you've successfully led a group and be ready to share those stories during your chat.
✨Tip Number 3
Be prepared to discuss operational efficiency! Brush up on how you can contribute to a smooth fill operation and quick payment experience. Show them you understand the importance of these processes and how you can make them even better.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions ready about the role or the team. This shows you're engaged and keen to learn more about how you can fit into their plans.
We think you need these skills to ace Shift Lead - Food - Salisbury
Some tips for your application 🫡
Show Your Leadership Skills:As a Shift Lead, we want to see how you can lead a team effectively. Share examples of when you've coordinated resources or coached colleagues in previous roles. This will help us understand your ability to drive productivity and create a great team atmosphere.
Be Clear About Your Availability:Since the role involves a mix of early, core, and late shifts, make sure to mention your availability in your application. We appreciate candidates who are flexible and can adapt to different shift patterns, so let us know what works for you!
Highlight Customer Service Experience:Customer service is key in this role, so don’t forget to showcase your experience in providing excellent service. Whether it’s resolving issues or creating a welcoming environment, we want to hear how you’ve gone above and beyond for customers.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of all the amazing candidates like you. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Marks and Spencer
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Shift Lead. Familiarise yourself with the key tasks like leading the fill operation and coordinating resources. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team or managed operations in the past. Highlight your ability to coach colleagues and drive productivity, as these are crucial for the position. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Customer Service Excellence
Since the role involves modelling great customer service, think of specific instances where you’ve gone above and beyond for customers. Be ready to discuss how you would create a welcoming atmosphere and ensure a quick payment experience for shoppers.
✨Be Ready for Operational Scenarios
Expect questions about handling operational challenges, such as managing stock levels or dealing with unexpected issues during shifts. Prepare to discuss how you would maintain a clean and safe store while ensuring all processes run smoothly, even in the absence of the Colleague Manager.
