Marks & Spencer is seeking a Workforce Planning Lead to drive forecasting, scheduling and real-time resource management across our Customer Services operations. You will partner with stakeholders and third-party partners to ensure accurate forecasts and service levels, while balancing in-house and outsourced teams.
Based at Manchester, Chester or London, the role requires analytical leadership, proactive planning and strong communication to optimise performance and customer outcomes.
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Strategic Workforce Architect: Contact Center Forecasting in Salford employer: Marks and Spencer
Marks and Spencer is an exceptional employer, offering a dynamic work culture in the heart of London that fosters collaboration and innovation. As a Technical Programme Manager, you will have access to extensive employee growth opportunities, competitive benefits, and the chance to make a meaningful impact on customer experiences through cutting-edge technology and loyalty initiatives.
