At a Glance
- Tasks: Lead the design and transition of services into live support, ensuring they deliver business value.
- Company: Join M&S, a forward-thinking retailer committed to innovation and inclusivity.
- Benefits: Enjoy a 20% discount, competitive holidays, and tailored training from day one.
- Other info: Be part of a dynamic team driving change in a digital era.
- Why this job: Make a real impact in transforming retail while collaborating with diverse teams.
- Qualifications: Experience in Service Design & Transition and IT Service Management is essential.
The predicted salary is between 58540 - 71548 £ per year.
Summary
The Service Design & Transition Manager plays a key role within the D&T Service Management team, leading the design and transition of new and changed services into live support.
Responsible for ensuring services are fit for purpose, deliver business value, and are supported by robust service designs, you'll work closely with practice owners, partners and suppliers to ensure smooth, effective transitions into BAU.
Ultimately, you'll help maintain high-quality, up-to-date service designs that meet the needs and criticality of M&S products and services.
- All the details
- Summary
The Service Design & Transition Manager plays a key role within the D&T Service Management team, leading the design and transition of new and changed services into live support.
Responsible for ensuring services are fit for purpose, deliver business value, and are supported by robust service designs, you'll work closely with practice owners, partners and suppliers to ensure smooth, effective transitions into BAU.
Ultimately, you'll help maintain high-quality, up-to-date service designs that meet the needs and criticality of M&S products and services.
- What You’ll Do
- Lead and govern Service Design & Transition activities, ensuring robust service designs for new and changed D&T services.
- Own the end-to-end delivery of Service Design and Transition for service-led projects, from design through to BAU support.
- Collaborate with stakeholders, partners and suppliers to embed SD&T practices and drive consistent service outcomes.
- Manage and assure Service Design documentation, quality standards, risks, issues and change activity across the service lifecycle.
- Ensure services are operationally ready, supported and resilient, including peak readiness and business communications.
Who You Are
- Strong experience in Service Design & Transition and IT Service Management, with a solid understanding of ITIL principles and best practice. Retail experience advantageous.
- Proven ability to influence and collaborate with stakeholders across technology, business, partners and suppliers.
- Experience driving continual service improvement, using data, insights and quality-focused approaches to enhance service outcomes.
- Strong understanding of IT infrastructure, applications and operational support models, with the ability to identify and mitigate service risks.
- Hands‑on experience with ITSM tooling, such as Service Now, BMC Helix or Jira Service Management, and using technology to improve service delivery.
What’s in it for you?
Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day.
We’re inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.
- Here are just a few of the benefits that make working here even more rewarding:
- 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you’ve completed your probation
- Competitive holiday allowance with the option to buy more
- Discretionary bonus schemes linked to your performance and ours
- Strong pension and life assurance to help plan for the future
- Tailored induction and training to support your development from day one
- Exclusive perks and savings through our M&S Choices portal
- Market-leading family policies, including parental, adoption and neonatal leave
- 24/7 wellbeing support, including virtual GP access and mental health services
- One paid volunteer day a year to support a cause that matters to you
- Everyone’s welcome
We are ambitious about the future of retail.
We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era.
We’re transforming how we work together and offering our most exciting opportunities yet.
Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers.
Join us and make change happen.
We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best.
We support each other and work together to win together.
If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application.
This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
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Service Design & Transition Manager in Salford employer: Marks and Spencer
Marks and Spencer is an exceptional employer that fosters a culture of innovation and collaboration, particularly within the Corporate HR technology team. Employees benefit from a supportive environment that prioritises professional growth and development, alongside competitive remuneration and benefits. Working in a dynamic location, you will have the opportunity to lead impactful projects that enhance the colleague experience throughout their journey with the company.
StudySmarter Expert Advice🤫
We think this is how you could land Service Design & Transition Manager in Salford
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Service Design & Transition Manager at Marks and Spencer!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Marks and Spencer or be willing to refer you for that Service Design & Transition Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Marks and Spencer who’s on the lookout for their next Service Design & Transition Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Service Design & Transition Manager role at Marks and Spencer!
We think you need these skills to ace Service Design & Transition Manager in Salford
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Marks and Spencer. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Marks and Spencer
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Marks and Spencer. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
