Marks & Spencer in Salford is seeking a Senior Service Assurance Manager to lead Service Management delivery across the designated Tribe(s). You will embed best practices, monitor SLAs and drive improvements with ITIL4, DevOps and SecOps, balancing speed and stability in a fast-paced retail technology environment.
You will coach Tribe members, lead root cause analysis, provide clear reporting to leadership, and collaborate with product and platform owners to ensure compliant, high-performing
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Service Assurance Leader: ITIL4, DevOps & Performance in Salford employer: Marks and Spencer
Marks and Spencer is an exceptional employer, offering a dynamic work culture in the heart of London that fosters collaboration and innovation. As a Technical Programme Manager, you will have access to extensive employee growth opportunities, competitive benefits, and the chance to make a meaningful impact on customer experiences through cutting-edge technology and loyalty initiatives.
