At a Glance
- Tasks: Simplify HR processes and enhance colleague experience through innovative solutions.
- Company: Join Marks & Spencer, a leader in retail innovation and inclusivity.
- Benefits: Enjoy discounts, competitive holidays, bonuses, and 24/7 wellbeing support.
- Other info: This is a 9-month fixed term contract with excellent career growth opportunities.
- Why this job: Make a real impact on HR services while developing your skills in a dynamic environment.
- Qualifications: Experience in Continuous Improvement within HR and strong communication skills.
The predicted salary is between 40000 - 50000 £ per year.
Do you enjoy simplifying complexity and making services work better for colleagues? We’re looking for an HRSSC Optimisation Manager to help shape the future of the People Hub, driving process excellence, innovation, and efficiency across our end-to-end People services. This key role focuses on building a strong culture of continuous improvement, with an initial priority on creating a clear and effective Service Catalogue alongside the metrics and methodologies that support it. You’ll work with partners across the business to deliver meaningful improvements that enhance quality, colleague experience, and overall performance. Please note this role is a 9 month fixed term contract.
What You’ll Do
- Build and maintain an end-to-end People Hub Service Catalogue, providing clarity on self-service, ownership, and service delivery.
- Lead process mapping, analysis, and redesign across the People function, identifying inefficiencies and opportunities to simplify and standardise.
- Own and deliver a prioritised continuous improvement roadmap, tracking benefits and driving measurable outcomes.
- Establish and embed governance and standards, including documentation, controls, process libraries, and compliance requirements.
- Develop capability across the People Hub by coaching teams in continuous improvement tools, methodologies, and ways of working.
Who You Are
- Strong background in Continuous Improvement within an HR or shared services environment.
- Ability to use data and performance metrics to inform decisions and demonstrate impact.
- Experience leading cross-functional projects and managing diverse business partner groups.
- Working knowledge of HR systems, organisational change approaches, and service improvement techniques.
- Excellent communication and facilitation skills, with the confidence to influence and engage at all levels.
What’s in it for you?
- 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you’ve completed your probation.
- Competitive holiday allowance with the option to buy more.
- Discretionary bonus schemes linked to your performance and ours.
- Strong pension and life assurance to help plan for the future.
- Tailored induction and training to support your development from day one.
- Exclusive perks and savings through our M&S Choices portal.
- Market-leading family policies, including parental, adoption and neonatal leave.
- 24/7 wellbeing support, including virtual GP access and mental health services.
- One paid volunteer day a year to support a cause that matters to you.
Everyone’s welcome. We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen. We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together. If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please let us know when completing your application. We will try to put steps in place to help you be at your best through this process.
HR Optimisation Manager - 9 Month Fixed Term Contract in Salford employer: Marks and Spencer
Marks & Spencer is an exceptional employer that champions a culture of continuous improvement and innovation within the HR function. With a strong focus on employee development, competitive benefits, and a commitment to inclusivity, we empower our colleagues to thrive in a dynamic retail environment. Join us in shaping the future of retail while enjoying perks like a generous discount, flexible holiday options, and comprehensive wellbeing support.
StudySmarter Expert Advice🤫
We think this is how you could land HR Optimisation Manager - 9 Month Fixed Term Contract in Salford
✨Tip Number 1
Network like a pro! Reach out to current employees at Marks & Spencer on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for the interview process. It’s all about making those connections!
✨Tip Number 2
Prepare for the interview by diving deep into the company culture and values. Familiarise yourself with their approach to continuous improvement and how you can contribute to that. Show us you’re not just a fit for the role, but for the team too!
✨Tip Number 3
Practice your STAR technique for answering competency questions. Structure your responses around Situation, Task, Action, and Result to clearly demonstrate your past experiences and how they relate to the HR Optimisation Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Marks & Spencer.
We think you need these skills to ace HR Optimisation Manager - 9 Month Fixed Term Contract in Salford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in continuous improvement and HR services. We want to see how your skills align with the role, so don’t hold back on showcasing relevant projects you've led!
Showcase Your Data Skills:Since this role involves using data to drive decisions, include examples of how you've used metrics in past roles. We love seeing how you’ve made an impact through data-driven insights, so let us know about those successes!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key achievements stand out. This will help us quickly see why you’re a great fit for the team!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Marks and Spencer
✨Know Your Stuff
Before the interview, dive deep into the role of HR Optimisation Manager. Familiarise yourself with continuous improvement methodologies and how they apply to HR. Be ready to discuss specific examples of how you've simplified processes or improved service delivery in previous roles.
✨Showcase Your Data Skills
Since this role involves using data and performance metrics, prepare to talk about how you've used data to inform decisions in the past. Bring examples of metrics you've tracked and how they led to measurable improvements in your previous projects.
✨Engage with the Culture
Marks & Spencer values a strong culture of continuous improvement. During the interview, express your enthusiasm for building a collaborative environment. Share how you’ve coached teams in the past and how you plan to foster a culture of innovation within the People Hub.
✨Ask Insightful Questions
Prepare thoughtful questions that show your interest in the role and the company. Inquire about their current challenges in HR services or how they envision the future of the People Hub. This not only demonstrates your engagement but also helps you assess if the role aligns with your career goals.
