Marks & Spencer seeks a Customer Resolution Advisor to own escalated cases, investigate issues, and craft clear customer responses with empathy. You will work with stores, suppliers and wider teams to reach the right outcomes while protecting the M&S brand.
You’ll handle high volumes calmly, demonstrate strong written communication, and build relationships across stakeholders to close cases efficiently. This role is customer-facing and detail-focused.
#J-18808-Ljbffr
High-Impact Customer Resolution Specialist in Salford employer: Marks and Spencer
Marks and Spencer is an exceptional employer, offering a dynamic work culture in the heart of London that fosters collaboration and innovation. As a Technical Programme Manager, you will have access to extensive employee growth opportunities, competitive benefits, and the chance to make a meaningful impact on customer experiences through cutting-edge technology and loyalty initiatives.
