Marks & Spencer is seeking a Customer Resolution Advisor in the United Kingdom to investigate escalated queries and write clear, empathetic responses. You will gather information from stores, suppliers and wider teams to reach the right outcome while protecting the M&S brand.
This is a high-volume, fast-paced role requiring resilience, strong written communication and careful judgement to handle sensitive or complex cases with accuracy.
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Escalated Customer Resolution Specialist in Salford employer: Marks and Spencer
Marks and Spencer is an exceptional employer, offering a dynamic work culture in the heart of London that fosters collaboration and innovation. As a Technical Programme Manager, you will have access to extensive employee growth opportunities, competitive benefits, and the chance to make a meaningful impact on customer experiences through cutting-edge technology and loyalty initiatives.
