Marks & Spencer in Salford is seeking a Customer Service Team Manager to lead a team of Customer Advisers and drive outstanding service daily.
You will coach, develop and manage performance, monitor KPIs, and ensure effective service recovery and complaint resolution in a hybrid operation.
Join a brand focused on customer experiences and be part of a supportive, fast-moving team.
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Customer Ops Lead — Drive CSAT & Service Recovery (Hybrid) in Salford employer: Marks and Spencer
Marks and Spencer is an exceptional employer, offering a dynamic work culture in the heart of London that fosters collaboration and innovation. As a Technical Programme Manager, you will have access to extensive employee growth opportunities, competitive benefits, and the chance to make a meaningful impact on customer experiences through cutting-edge technology and loyalty initiatives.
