At a Glance
- Tasks: Deliver five-star service in a fast-paced café environment.
- Company: Join the vibrant M&S Café team at Rochdale Riverside.
- Benefits: Flexible hours, team support, and a chance to shine under pressure.
- Other info: Intense but rewarding role with opportunities for personal growth.
- Why this job: Be a brand ambassador and make customers' days better with great food and drink.
- Qualifications: Must be digitally confident and thrive in a busy setting.
The predicted salary is between 10 - 12 £ per hour.
Work Pattern:
- Thursday 11:00-18:00
- Friday 10:30-18:00
- Saturday 09:00-16:00
Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service. You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.
Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied. Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues. At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets. Flexibility is also vital. You’ll adapt quickly, working where needed with pace.
It’s intense but, for the right person, incredibly rewarding. Are you ready for it? Take Your Marks and apply today.
Customer Assistant - Cafe - Rochdale Riverside employer: Marks and Spencer
At M&S, we pride ourselves on being an exceptional employer, offering a dynamic work environment in the heart of Rochdale Riverside. Our café team thrives on collaboration and high performance, with opportunities for personal growth and development while delivering outstanding service to our customers. Enjoy the benefits of working in a fast-paced setting where your contributions are valued, and flexibility is embraced, making every day rewarding and fulfilling.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Cafe - Rochdale Riverside
✨Tip Number 1
Get to know the café vibe! Pop in for a coffee and observe how the team interacts with customers. This will help you understand the pace and service style they expect, plus it shows your genuine interest when you apply.
✨Tip Number 2
Practice your digital skills! Familiarise yourself with common order-taking systems or apps. Being tech-savvy is a must, so showing that you can handle their tools will give you an edge during the interview.
✨Tip Number 3
Show off your teamwork spirit! Think of examples where you've worked well under pressure with others. M&S values collaboration, so be ready to share how you’ve contributed to a high-performance culture in past roles.
✨Tip Number 4
Flexibility is key! Be prepared to discuss how you adapt to changing situations. Whether it's handling busy periods or switching tasks quickly, demonstrating your ability to stay calm and efficient will impress the hiring team.
We think you need these skills to ace Customer Assistant - Cafe - Rochdale Riverside
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us see your enthusiasm for providing top-notch service. Share any experiences where you’ve gone above and beyond for customers – we love to hear about those five-star moments!
Highlight Your Ability to Work Under Pressure:This role is all about keeping calm and collected in a busy environment. Make sure to include examples of how you've thrived in high-pressure situations, whether in previous jobs or during busy times at school.
Be Digital Savvy:Since being digitally confident is key, mention any experience you have with technology or tools that help streamline processes. We want to know how you can keep things moving smoothly in our café!
Team Player Vibes:Teamwork is essential in our café, so don’t forget to showcase your collaborative spirit. Talk about how you’ve supported colleagues in the past and contributed to a positive work culture – it’s all about working together!
How to prepare for a job interview at Marks and Spencer
✨Know the Café Inside Out
Before your interview, make sure you’re familiar with M&S Café’s menu and offerings. Being able to discuss specific food and drink items shows your enthusiasm and readiness to be a brand ambassador.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about times when you handled pressure well or turned a negative experience into a positive one. This will demonstrate your ability to provide five-star service.
✨Demonstrate Digital Confidence
Since being digitally confident is essential for this role, brush up on any relevant technology or tools you might use. Be ready to discuss how you’ve used similar systems in previous jobs to take and fulfil orders efficiently.
✨Emphasise Teamwork and Flexibility
Think of examples where you’ve worked effectively as part of a team, especially in high-pressure situations. Highlight your adaptability and willingness to jump in wherever needed, as this is crucial for maintaining a smooth café operation.
