At a Glance
- Tasks: Gain hands-on retail experience while studying for a degree in Business Management.
- Company: Join M&S, a leading retailer focused on customer-first service.
- Benefits: Earn while you learn, with a competitive salary and career progression.
- Other info: Dynamic apprenticeship with opportunities for rapid career growth.
- Why this job: Kickstart your leadership journey and make a real impact in retail.
- Qualifications: Strong literacy and numeracy skills; GCSEs or willingness to complete Functional Skills.
Due to high interest, this role may close earlier than advertised. We recommend applying as soon as possible.
About the Role
Get ready to roll up your sleeves and step into the world of customer‑first retail. On this entry‑level degree apprenticeship, you’ll combine hands‑on store experience with academic learning to build the skills you need to become a future M&S store leader. From day one you’ll take on real responsibility, earn while you learn, and work towards a Level 6 Chartered Manager Degree Apprenticeship in Business Management.
What You’ll Be Doing
You’ll start your journey as a Customer Assistant, working across departments including Food, Clothing and Home. This will give you a strong understanding of store operations and the vital role every colleague plays in delivering for our customers. By December, you’ll already be leading a project in store, building confidence and taking accountability.
Six months in, you’ll enrol onto the Chartered Manager Degree Apprenticeship, balancing academic study with your day‑to‑day role. With support from managers and mentors, you’ll step into your first Team Manager role, leading a team and learning how to drive performance. As you progress, you’ll prepare for Deputy or Store Manager responsibilities within 18–24 months, gaining experience of leading your own store team and supporting daily operations.
What You’ll Need
You’ll need strong functional literacy and numeracy skills (A*–C/9–4 in GCSE English and Maths or equivalent). If you don’t have formal qualifications, you can complete Level 2 Functional Skills alongside the apprenticeship. You must also have been a UK resident for at least three years before the start of the programme or hold pre‑settled or settled status under the EU Settlement Scheme.
What We Look For
We’re looking for ambitious, curious people who want to grow into leadership roles. You’ll need resilience and determination to balance study with the demands of retail, along with the confidence to step up and lead teams early in your career. Strong communication skills, a customer‑first mindset and the ability to adapt quickly will set you up for success. Above all, you’ll be motivated to learn, take responsibility and help shape the future of M&S retail.
Requirements
- Strong functional literacy and numeracy skills (GCSE English & Maths at A*–C/9–4 or equivalent, or willingness to complete Functional Skills Level 2)
- Right to work in the UK for the full duration of the apprenticeship
- UK residency for at least three years before the programme begins, or pre‑settled/settled status under the EU Settlement Scheme
- Due to eligibility requirements set by the Home Office, we are currently unable to sponsor Retail Management roles
Retail Leaders Degree Apprenticeship Programme 2026 in Kingston upon Thames employer: Marks and Spencer
Joining the M&S Retail Leaders Degree Apprenticeship Programme offers a unique opportunity to blend practical retail experience with academic growth in a supportive environment. With a strong focus on employee development, you will receive mentorship and guidance as you progress towards leadership roles, all while earning a competitive salary. Our customer-first culture fosters collaboration and innovation, making M&S an excellent employer for those eager to make a meaningful impact in the retail sector.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Leaders Degree Apprenticeship Programme 2026 in Kingston upon Thames
✨Tip Number 1
Get your application in ASAP! With the high interest in this role, it’s crucial to apply through our website as soon as you can. The earlier you apply, the better your chances of landing that interview.
✨Tip Number 2
Show off your customer-first mindset! During interviews, share examples of how you've put customers first in previous roles or experiences. This will demonstrate that you’re a perfect fit for the retail environment.
✨Tip Number 3
Be ready to talk about your leadership potential! Even if you haven’t held a formal leadership role, think of times when you’ve taken charge or led a project. We want to see that you’re eager to step up and take responsibility.
✨Tip Number 4
Don’t forget to ask questions! When you get the chance to chat with us during the interview, show your curiosity by asking about the apprenticeship journey and what it’s like to work at M&S. It shows you’re genuinely interested!
We think you need these skills to ace Retail Leaders Degree Apprenticeship Programme 2026 in Kingston upon Thames
Some tips for your application 🫡
Get Your Timing Right:Don’t wait around! This role might close earlier than you think, so it’s best to apply as soon as possible. The sooner we see your application, the better your chances of joining our team!
Show Off Your Skills:Make sure to highlight your strong literacy and numeracy skills in your application. If you’ve got those GCSEs or equivalent, flaunt them! If not, let us know you’re keen to complete Functional Skills Level 2.
Be Yourself:We want to see the real you! Share your ambitions and what drives you. Show us your customer-first mindset and how you adapt to challenges. Authenticity goes a long way in making your application stand out.
Apply Through Our Website:Remember, the best way to apply is through our website. It’s straightforward and ensures your application lands directly in our hands. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Marks and Spencer
✨Know the Role Inside Out
Before your interview, make sure you understand the Retail Leaders Degree Apprenticeship Programme thoroughly. Familiarise yourself with the responsibilities of a Customer Assistant and the skills needed to progress into leadership roles. This will show your genuine interest in the position and help you answer questions confidently.
✨Showcase Your Customer-First Mindset
Since this role is all about putting customers first, think of examples from your past experiences where you've gone above and beyond for a customer. Whether it’s in retail or another setting, demonstrating your commitment to customer satisfaction will resonate well with the interviewers.
✨Prepare for Team Leadership Questions
As you'll be stepping into leadership roles early on, be ready to discuss your approach to leading a team. Think about how you would motivate others, handle conflicts, and drive performance. Having specific examples in mind will help you articulate your thoughts clearly during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the programme and the company culture. This not only shows your enthusiasm but also helps you gauge if M&S is the right fit for you. Questions about mentorship opportunities or team dynamics can be particularly effective.
