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- Tasks: Deliver five-star service in a fast-paced café environment.
- Company: Join the M&S Café team, a vibrant hub for customers.
- Benefits: Flexible hours, team support, and a chance to shine.
- Other info: Great opportunity for personal growth in a busy setting.
- Why this job: Be part of a dynamic team and make customers smile.
- Qualifications: Ability to work under pressure and deliver quality service.
The predicted salary is between 10 - 12 £ per hour.
Work Pattern:
- Week 1: Monday: 13:30 - 21:30
- Wednesday: 13:30 - 21:30
- Saturday: 13:30 - 21:30
- Week 2: Sunday: 09:30 - 17:30
- Monday: 13:30 - 21:30
- Wednesday: 13:30 - 21:30
Join our team in the M&S Café - the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service. You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.
Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied. Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues. At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs - no matter how hectic it gets. Flexibility is also vital. You’ll adapt quickly, work where needed with pace. It’s intense but, for the right person, incredibly rewarding.
Customer Assistant - Cafe - Reigate Simply Food employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Cafe - Reigate Simply Food
✨Tip Number 1
Get to know the café vibe! Pop in for a coffee and observe how the team interacts with customers. This will help you understand the pace and service style they expect, plus it shows your genuine interest when you chat about it in interviews.
✨Tip Number 2
Practice your customer service skills! Role-play with friends or family to handle different scenarios, especially busy periods. Being calm under pressure is key, and showing that you can deliver five-star service even when things get hectic will impress potential employers.
✨Tip Number 3
Brush up on your digital skills! Familiarise yourself with common order-taking systems and apps. Being digitally confident is essential for this role, so showing that you can adapt quickly to tech will give you an edge.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Don’t forget to highlight your teamwork experience and flexibility in your application!
We think you need these skills to ace Customer Assistant - Cafe - Reigate Simply Food
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know why you love providing great service. Share any experiences where you've gone the extra mile for customers, as this will show us you're a perfect fit for our café environment.
Highlight Your Ability to Work Under Pressure: This role can get pretty hectic, so make sure to mention any past experiences where you've thrived in a fast-paced setting. We want to see how you stay calm and focused when things get busy!
Be Digital Savvy: Since being digitally confident is key, don’t forget to mention any relevant tech skills or experiences with order systems. Show us that you can handle our tools with ease while keeping the service flowing smoothly.
Team Player Vibes: We love teamwork at M&S! In your application, share examples of how you've supported colleagues in the past. This will help us see that you’re ready to contribute to our high-performance culture.
How to prepare for a job interview at Marks and Spencer
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Customer Assistant in a café entails. Familiarise yourself with the job description and think about how your skills align with the need for pace, efficiency, and five-star service.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service, especially in high-pressure situations. Highlight how you maintained calmness and efficiency while ensuring customer satisfaction.
✨Demonstrate Digital Confidence
Since being digitally confident is essential for this role, be ready to discuss any relevant technology or tools you've used in previous jobs. If possible, practice using similar systems to show that you're comfortable with tech during the interview.
✨Emphasise Teamwork and Flexibility
Be prepared to talk about your experience working in teams and how you adapt to changing situations. Share specific instances where you supported colleagues or adjusted your approach to meet customer needs, especially during busy times.