Quality Technician - Onsite Mon to Fri

At M&S, we are transforming our supply chain from factory to floor as part of our ambition to become a leading omnichannel retailer. Our Distribution Centres are at the heart of this transformation, playing a critical role in ensuring customers can access the products they want, when and how they want them.

The key focus of this role is to drive quality excellence across our Distribution Centre. As a Quality Assurance Technician, this position works closely with the Quality Manager to support site operations in maintaining and enhancing high standards, improving processes, and ensuring all products consistently meet established quality benchmarks. This role is integral to delivering defect‑free products to customers, helping the business consistently exceed expectations through a strong commitment to accuracy, compliance, and continuous improvement.

We are looking for someone who works in a collaborative way and is a customer‑focused professional with strong experience in automated warehousing environments and systems such as WMS and WCS, combined with a solid understanding of Health & Safety practices. They will bring strong analytical capability, excellent communication skills, and a proactive approach to building relationships, driving continuous improvement, and supporting operational success.

Your key accountabilities will include:

• Support development and maintenance of Quality Assurance (QA) and Compliance Standards
• Drive Quality Assurance across product, process compliance (Standard Operating Procedures) and associated governance and reporting
• Review quality and compliance performance and compile reports, highlighting potential risks and issues
• Act as a contact point for operations in relation to QA and Compliance, including project involvement
• Actively seek opportunities for new ways of operating to deliver QA and Compliance improvements
• Support and upskill colleagues to embed this on site and in the wider business

Your skills and experience will include:

• Strong knowledge of automated warehousing environments, including WMS/WCS, with a clear understanding of operational processes and Health & Safety standards
• Advanced analytical skills, with the ability to manipulate, interpret, and present data using Microsoft Excel and Power BI
• Collaborative and influential team player, skilled in building relationships, managing stakeholder expectations, and working towards shared goals
• Confident communicator who adapts style to suit different audiences and is comfortable providing feedback or raising potential risks to operations, safety, or customer experience
• Customer‑focused and improvement‑driven, demonstrating flexibility to support operational needs, contribute to training, and continuously enhance service delivery

Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. Here are just a few of the benefits that make working here even more rewarding:

• 20% colleague discount on all M&S products and many third‑party brands for you and someone in your household, available once you’ve completed your probation
• Competitive holiday allowance with the option to buy more
• Strong pension and life assurance to help plan for the future
• Tailored induction and training to support your development from day one
• Exclusive perks and savings through our M&S Choices portal
• Market‑leading family policies, including parental, adoption and neonatal leave
• 24/7 wellbeing support, including virtual GP access and mental health services
• One paid volunteer day a year to support a cause that matters to you

Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen! We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best.