We're excited to be opening our brand-new Lichfield Distribution Centre in early 2027 and are now recruiting a Quality Manager to help build and lead our team from day one! All the details A customer's shopping journey doesn't end in store, and neither does our brand. Behind every great customer experience is a world-class supply chain and our new Lichfield Distribution Centre will play a vital role in ensuring products reach our customers when and where they need them. This isn't a store. It's a fast-paced logistics operation where thousands of products will be received, processed and dispatched every day. As we prepare to open the site, we're looking for passionate leaders who want to be part of something new and help shape its future success. What You’ll Do Your key accountabilities will include: Setting the standards for product quality checks and defining criteria of assessment Leading and motivating a team to deliver to agreed SLAs and KPIs - coaching and developing to help them be the best they can be Using internal and external Customer feedback data to help drive a Quality and Customer first experience across site Support ICQA analysts to investigate and interrogate data to identify root cause issues across the ICQA agenda, develop action plans to resolve issues, focussing on permanent corrective action Development of the Quality tactical plan
Quality Manager – Lichfield Distribution Centre employer: Marks and Spencer
Marks and Spencer is an exceptional employer, offering a dynamic work culture in the heart of London that fosters collaboration and innovation. As a Technical Programme Manager, you will have access to extensive employee growth opportunities, competitive benefits, and the chance to make a meaningful impact on customer experiences through cutting-edge technology and loyalty initiatives.
