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- Tasks: Welcome customers, ensure safety, and provide support throughout their shopping experience.
- Company: Join a leading retail brand committed to customer service and safety.
- Benefits: Flexible hours, team environment, and opportunities for personal growth.
- Why this job: Be the friendly face that makes shopping enjoyable and safe for everyone.
- Qualifications: Strong communication skills and a friendly personality are essential.
- Other info: Dynamic role with a focus on teamwork and community engagement.
The predicted salary is between 10 - 12 £ per hour.
Working Pattern:
- Thur 11:00 - 19:00
- Fri 08:00 - 14:30
- Sat 08:00 - 15:00
Key Accountabilities and Measures:
- Provide customers with a visible presence at the beginning of their shopping journey.
- Welcome customers to the store with a smile and by making eye contact, using a range of greeting techniques known to deter theft.
- Support other areas within the store (e.g. Foods, C&H, Operations).
- Be knowledgeable of the store, support key marketing messages, latest products, and top questions (e.g. what time do you close?).
- Assist customers in navigating the store, recognising when they need help and providing the right level of support.
- Thank customers for shopping with us when they exit.
- Deal calmly and empathetically with people in various retail circumstances, including confrontational situations.
- Respond to door alarms sincerely and apologetically, resolving any issues the customer may have.
- Be a visible deterrent against violence, anti-social behaviour, targeted theft, till snatches, and criminal activity to support a safe shopping environment.
- Identify and monitor suspicious persons, activity, or theft and take appropriate actions to deter.
- Ensure all incidents are reported through the M&S Incident reporting process, either through the Hicom app or into the Security Operations Centre, and to the police where necessary.
- Ensure that persons served with a trespass notice do not re-enter the site.
- Carry store radio and engage with police and other security personnel to improve service to M&S, which may include crime partnership meetings, agreed police meetings, and shop watch schemes.
- Apprehend external thieves (only if necessary) in line with business policy and only if all components of theft are seen.
- Report any incidents of known or suspected internal theft or malpractice.
Key Skills:
- Confident with a friendly and natural personality.
- Strong communication skills with the ability to engage customers with ease.
- Ability to remain focused on greeting customers and deterring suspicious activity.
- Natural empathy with M&S brand and values, including service behaviours.
- Self-motivated, willing to improvise and suggest or try new approaches.
- Able to maintain high standards of appearance and uniform standards.
- No requirement to be licensed, but good observation skills would be a benefit.
Key Relationships and Stakeholders:
- Store Management team
- Store Colleagues
- Operational Security Manager
- Regional teams (RLPMs/RCOMs)
- Store Detectives
- SOC
- Police
- Local Networks
Customer Assistant - Service & Safety Assistant - Pudsey employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Service & Safety Assistant - Pudsey
✨Tip Number 1
Get to know the store inside out! Familiarise yourself with the layout, products, and key marketing messages. This way, when you chat with customers, you can confidently guide them and show off your knowledge.
✨Tip Number 2
Practice your greeting techniques! A warm smile and eye contact go a long way in making customers feel welcome. Try different ways to engage with them, so you’re ready to deter any suspicious behaviour while keeping the vibe friendly.
✨Tip Number 3
Stay alert and observant! Keep an eye out for anything unusual or suspicious. If you spot something, don’t hesitate to approach the situation calmly and empathetically, showing that you care about the safety of everyone in the store.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to get noticed and show us you’re serious about joining the team. Plus, it makes it easier for us to keep track of your application and get back to you quickly.
We think you need these skills to ace Customer Assistant - Service & Safety Assistant - Pudsey
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you connect with our M&S brand values.
Tailor Your Application: Make sure to tailor your application to the specific role of Customer Assistant. Highlight your relevant experience and skills that match the job description, especially your ability to engage with customers and handle various situations.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon and focus on what makes you a great fit for the role!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our company there.
How to prepare for a job interview at Marks and Spencer
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Customer Assistant. Familiarise yourself with the store layout, key marketing messages, and common customer queries. This will help you demonstrate your knowledge and show that you're ready to support customers effectively.
✨Practice Your Greeting Techniques
Since welcoming customers is a big part of the role, practice your greeting techniques. Smile, make eye contact, and be confident in your approach. You could even role-play with a friend to get comfortable with different scenarios, including how to handle confrontational situations.
✨Showcase Your Communication Skills
Strong communication is key for this position. During the interview, highlight your ability to engage with customers and handle various retail circumstances. Share examples from past experiences where you've successfully resolved issues or provided excellent service.
✨Demonstrate Empathy and Problem-Solving
The role requires a calm and empathetic approach, especially when dealing with difficult situations. Be prepared to discuss how you would handle specific scenarios, such as responding to door alarms or managing suspicious activity. Show that you can think on your feet and prioritise customer safety.