Marks & Spencer is seeking a senior Programme Delivery Manager to own post-purchase propositions across Delivery, Click & Collect, Returns and Customer Communications. You will lead multi-workstream delivery end-to-end, balancing cost, speed to market and quality while engaging senior stakeholders and driving governance across Online, Supply Chain, Retail, D&T and Customer Contact.
You will champion a data-driven, test-and-learn approach, track key metrics with PowerBI, and coach junior managers
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Programme Delivery Lead — Post-Purchase & Logistics employer: Marks and Spencer
Marks and Spencer is an exceptional employer, offering a dynamic work culture in the heart of London that fosters collaboration and innovation. As a Technical Programme Manager, you will have access to extensive employee growth opportunities, competitive benefits, and the chance to make a meaningful impact on customer experiences through cutting-edge technology and loyalty initiatives.
