Marks & Spencer is seeking a Product Manager within the Post Purchase and Customer Support team to improve the experiences, tools and capabilities that support customers and colleagues across all customer support interactions.
You will work closely with the Senior Product Manager for Customer Support to identify opportunities to improve customer satisfaction, reduce customer effort, increase operational efficiency and enhance the colleague experience.
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Product Manager — Post-Purchase & Customer Support employer: Marks and Spencer
Marks and Spencer is an exceptional employer, offering a dynamic work culture in the heart of London that fosters collaboration and innovation. As a Technical Programme Manager, you will have access to extensive employee growth opportunities, competitive benefits, and the chance to make a meaningful impact on customer experiences through cutting-edge technology and loyalty initiatives.
