At a Glance
- Tasks: Lead the development of personalised product recommendations using AI and data insights.
- Company: Join M&S, a forward-thinking retailer shaping the future of digital customer experiences.
- Benefits: Enjoy a 20% discount, competitive holidays, and tailored training from day one.
- Other info: Be part of an inclusive team committed to innovation and positive change.
- Why this job: Make a real impact by enhancing customer journeys with innovative AI solutions.
- Qualifications: Experience in product management, agile environments, and data-driven decision making.
The predicted salary is between 70000 - 90000 £ per year.
As the Product Manager for Personalised Recommendations, your goal is to shape how M&S maximises the value of product recommendations and outfitting solutions across our digital customer journeys. You will lead the development of in-house-built recommendation and AI technology, working closely with software engineers, data scientists and commercial partners to deliver relevant, trusted and inspiring experiences for our customers.
Your role is to turn customer, product and outfit data into recommendations that feel helpful, timely and unmistakably M&S. You will continue to build on our AI Stylist capabilities, expanding them into more use cases across the customer journey so customers can discover the right products, complete the look and feel confident in their choices, while giving our teams scalable tools to optimise performance across web and app.
You will set the strategy for the Personalised Recommendations product area, creating a prioritised roadmap that balances immediate commercial impact with long-term platform scalability, model quality, AI innovation and operational excellence.
What you'll do
- Define the strategy and roadmap for Personalised Recommendations, shaping how customers discover products across web and app.
- Develop and enhance recommendation and outfitting capabilities that improve relevance, engagement and conversion.
- Expand AI-powered experiences, identifying new opportunities to help customers discover products and complete looks.
- Prioritise and deliver a product backlog that balances customer needs, commercial value and technical priorities.
- Use experimentation, analytics and customer insight to continuously optimise performance and outcomes.
Who you are
- You have a passion for creating personalised customer experiences that are relevant, trusted and commercially impactful.
- You are comfortable working with data, AI technologies and technical teams to inform product decisions.
- You have experience delivering digital products in agile environments and turning complex challenges into clear priorities.
- You build strong relationships across engineering, data, UX and commercial teams to drive alignment and delivery.
- You use insight, experimentation and performance data to make decisions and deliver measurable results.
What's in it for you?
Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. We're inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.
Here are just a few of the benefits that make working here even more rewarding:
- 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you've completed your probation.
- Competitive holiday allowance with the option to buy more.
- Discretionary bonus schemes linked to your performance and ours.
- Strong pension and life assurance to help plan for the future.
- Tailored induction and training to support your development from day one.
- Exclusive perks and savings through our M&S Choices portal.
- Market-leading family policies, including parental, adoption and neonatal leave.
- 24/7 wellbeing support, including virtual GP access and mental health services.
- One paid volunteer day a year to support a cause that matters to you.
We are ambitious about the future of retail. We're disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We're transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.
We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.
If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
Product Manager - Personalised Recommendations (12 Mo FTC) employer: Marks and Spencer
Marks and Spencer is an exceptional employer that fosters a culture of innovation and collaboration, particularly within the Corporate HR technology team. Employees benefit from a supportive environment that prioritises professional growth and development, alongside competitive remuneration and benefits. Working in a dynamic location, you will have the opportunity to lead impactful projects that enhance the colleague experience throughout their journey with the company.
StudySmarter Expert Advice🤫
We think this is how you could land Product Manager - Personalised Recommendations (12 Mo FTC)
✨Connect with Product Management Communities
Dive into online communities like Product School or Mind the Product. Engage in discussions, share your insights, and ask questions. This can help you build relationships and visibility in the product management scene, plus you might hear about temp roles before they even get posted!
✨Attend Industry Meetups and Workshops
Check out local meetups or workshops specifically targeted at product management. These gatherings are prime spots to meet hiring managers and fellow practitioners. Plus, they often lead to connections that can help you land temporary roles.
✨Showcase Your Work with a Portfolio
Even if you're after a temporary gig, having a solid portfolio is key! Include case studies of past projects, highlighting your role and how you drove product success. Use platforms like Behance to display your work visually.
✨Apply Directly on Company Websites
When you spot a temp role like Product Manager - Personalised Recommendations (12 Mo FTC) at Marks and Spencer, go straight to their website to apply. Direct applications often have a better chance of standing out since they show commitment. It's worth the extra effort, trust us!
We think you need these skills to ace Product Manager - Personalised Recommendations (12 Mo FTC)
Some tips for your application 🫡
Show Off Your Product Sense:In product management, we want to see your understanding of user needs and business value. When you're crafting your CV and cover letter, highlight specific products you've worked on, the methodologies you used, and how those experiences shaped your product sense. If you have insights into user journey mapping, competitive analysis, or product lifecycle, make sure to feature them!
Highlight Relevant Experience:For a temporary role, employers often look for candidates who can hit the ground running. Make sure your written application showcases not just your past roles, but also specific outcomes you've driven. Don't shy away from using metrics—how did your contributions impact the product or team? We love when you quantify your achievements!
Be Ready to Adapt:Temporary positions can often lead to quick changes in direction. In your cover letter, convey your adaptability and eagerness to learn. Mention any experiences where you’ve had to pivot or adjust your approach to meet project goals. Talk about how you thrive in dynamic environments—it'll really resonate with us at Marks and Spencer!
Link to Your Portfolio:If you've worked on product roadmaps, user stories, or any visualisations, link to your portfolio in your application. Even a personal project that demonstrates your skills as a product manager can show your proactive approach. It's a great way for us to see your work in action and understand your style. And remember, apply through our website to make it easier for us to find you!
How to prepare for a job interview at Marks and Spencer
✨Show Off Your Product Knowledge
Make sure we can discuss the product lifecycle with confidence! Be ready to showcase your understanding of key concepts in product management, such as roadmap planning and user research. We want to hear about any tools you're familiar with, like JIRA or Trello, as they’re popular in this space!
✨Agile Mindset is Key
As a temporary role, they'll want us to hit the ground running. Brush up on Agile methodologies and be prepared for scenario-based questions where you might need to demonstrate how you'd handle shifting priorities or tight deadlines. Show that you can think on your feet and adapt quickly!
✨Bring Your Portfolio of Projects
If you've got any product projects up your sleeve—be it case studies or live examples—bring them along! For a temporary position, they’re going to want to see tangible results from your previous work, so don't hold back on demonstrating how you've made an impact in past roles.
✨Communicate Clearly and Concisely
They’ll be looking to see how you articulate your ideas, so practice your pitch! Make sure we can summarise complex product requirements into clear, understandable language. Being able to express yourself well is vital in product management, especially in a temporary role where quick collaboration is essential!
