At a Glance
- Tasks: Lead the team to ensure a smooth fill operation and excellent customer service.
- Company: Join a well-known food retailer with a focus on teamwork and inclusivity.
- Benefits: Competitive pay, flexible hours, and opportunities for career growth.
- Other info: Dynamic work environment with a supportive team atmosphere.
- Why this job: Be a key player in creating a welcoming shopping experience for customers.
- Qualifications: Must be 18+, with leadership skills and a passion for customer service.
The predicted salary is between 25000 - 30000 € per year.
Work Pattern
- Week 1
- Monday 04:30-13:30
- Tuesday 09:00-14:30
- Thursday 04:30-13:30
- Saturday 04:30-13:30
- Week 2
- Sunday 07:00-15:00
- Monday 04:30-13:30
- Wednesday 04:30-13:30
- Thursday 09:00-15:30
To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.
Purpose of the Shift Lead role
- To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill and to lead the floor in the absence of the Colleague Manager.
- Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager.
- Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening.
- Allocate resource effectively to deliver a quick payment experience.
- Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times.
- Coordinate the team to deliver a clean, safe and well-presented store.
- Play their part in creating a great team atmosphere that is inclusive of everyone.
- Role model great Customer Service.
- Role model the M&S behaviours and Colleague Expectations across the store.
- Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues.
- Support nearby stores if operationally required.
- Responsible for being a key holder and answering call outs as required.
- Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.
Shift Lead - Food - Preston employer: Marks and Spencer
As a Shift Lead at our Preston location, you will thrive in a dynamic and supportive work environment that prioritises teamwork and employee development. We offer competitive benefits, including flexible scheduling and opportunities for career advancement, all while fostering a culture of inclusivity and excellence in customer service. Join us to be part of a company that values your contributions and encourages personal growth in the vibrant community of Preston.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Lead - Food - Preston
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate during the real deal.
✨Tip Number 3
Dress the part! Make sure you look smart and professional for your interview. First impressions count, so show them you mean business!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows you're keen and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Shift Lead - Food - Preston
Some tips for your application 🫡
Show Your Leadership Skills:As a Shift Lead, we want to see how you can lead a team effectively. Share examples of when you've coordinated resources or coached colleagues in your application. This will help us understand your approach to driving productivity and creating a great team atmosphere.
Be Clear About Your Availability:Since the role has specific shift patterns, make sure to highlight your availability clearly in your application. We appreciate candidates who can align with our operational needs, so let us know when you're ready to step in!
Demonstrate Customer Service Excellence:Customer service is key in this role. Use your application to showcase any previous experiences where you’ve modelled great customer service. We love seeing how you can contribute to a welcoming environment for our customers.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Marks and Spencer
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Shift Lead, especially around leading the fill operation and coordinating resources. Familiarise yourself with the key tasks mentioned in the job description, like coaching colleagues and ensuring a clean, safe store.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or improved productivity. Highlight how you can create an inclusive team atmosphere and model great customer service, as these are crucial for this role.
✨Understand Health and Safety Regulations
Since compliance with health and safety legislation is vital, brush up on relevant regulations. Be ready to discuss how you would ensure a safe working environment for your colleagues and customers.
✨Ask Insightful Questions
Prepare thoughtful questions about the store's operations and team dynamics. This shows your genuine interest in the role and helps you gauge if the company culture aligns with your values.
