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- Tasks: Lead store operations, ensure top-notch customer service, and coach your team to success.
- Company: A leading retail company in Pontefract with a focus on teamwork.
- Benefits: Competitive pay, flexible hours, and opportunities for career advancement.
- Why this job: Be a key player in creating a positive shopping experience and driving store success.
- Qualifications: Experience in operational management and a passion for customer service.
- Other info: Join a dynamic team where your leadership can shine and grow.
The predicted salary is between 28800 - 43200 £ per year.
A leading retail company in Pontefract is seeking a Shift Lead to oversee store operations, ensure customer service excellence, and manage team dynamics. The ideal candidate will have experience in operational management and a strong understanding of customer service principles.
Responsibilities include:
- Coordinating resources
- Coaching staff
- Maintaining high operational standards
This role is key in fostering a positive team environment and achieving store targets.
Shift Lead: Store Operations & Team Coach in Pontefract employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Lead: Store Operations & Team Coach in Pontefract
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail industry, especially those who work at the company you're eyeing. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to team dynamics and customer service. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your leadership skills during the interview. Share specific examples of how you've coached teams or improved operations in previous roles. This will help us see you as a Shift Lead in action!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Shift Lead: Store Operations & Team Coach in Pontefract
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in operational management and customer service. We want to see how you've successfully led teams and improved store operations in the past.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Shift Lead role. Share specific examples of how you've coached staff and achieved targets in previous positions.
Showcase Your Team Spirit: Since this role is all about fostering a positive team environment, let us know how you’ve built strong relationships with your colleagues. We love seeing candidates who can inspire and motivate their teams!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Marks and Spencer
✨Know the Company Inside Out
Before your interview, do some homework on the retail company. Understand their values, mission, and what sets them apart in the market. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Shift Lead, you'll need to demonstrate your ability to manage and motivate a team. Prepare examples from your past experiences where you've successfully coached staff or resolved conflicts. Highlighting these skills will show that you can foster a positive team environment.
✨Emphasise Customer Service Excellence
Since customer service is a key aspect of this role, be ready to discuss your approach to ensuring customer satisfaction. Share specific instances where you've gone above and beyond for customers, and how you plan to instil that same level of service in your team.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the store's operations, team dynamics, and expectations for the Shift Lead role. This shows that you're proactive and serious about contributing to their success.
