At a Glance
- Tasks: Lead the team to ensure a well-prepared sales floor and excellent customer service.
- Company: Join a dynamic team at Summertown Simply Food, part of M&S.
- Benefits: Competitive pay with unsocial hours premium and opportunities for growth.
- Other info: Great team atmosphere and support for career development.
- Why this job: Be a key player in a fast-paced environment and make a real impact.
- Qualifications: Must be 18+, with leadership skills and a passion for customer service.
The predicted salary is between 12 - 15 £ per hour.
Work Pattern:
- Sunday 06:00 - 14:00
- Monday 04:00 - 12:00
- Tuesday 04:00 - 12:00
- Thursday 04:00 - 12:00
- Friday 04:00 - 12:00
Under 18 disclaimer: To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older. Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Purpose of the Shift Lead role:
- To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill.
- Lead the floor in the absence of the Colleague Manager.
- Coordinate resource to deliver the operational tasks during the fill operation.
- Coach colleagues on One Best Way and drive productivity in readiness for store opening.
- Allocate resource effectively to deliver a quick payment experience.
- Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times.
- Coordinate the team to deliver a clean, safe and well-presented store.
- Play their part in creating a great team atmosphere that is inclusive of everyone.
- Role model great Customer Service.
- Role model the M&S behaviours and Colleague Expectations across the store.
- Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues.
- Support nearby stores if operationally required.
- Responsible for being a key holder and answering call outs as required.
- Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.
This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there's huge opportunity. Are you ready for it? Take Your Marks and apply today.
Shift Lead - Food - Summertown Simply Food in Oxford employer: Marks and Spencer
At Summertown Simply Food, we pride ourselves on being an excellent employer that values teamwork and personal growth. Our inclusive work culture fosters a supportive environment where employees can thrive, with opportunities for career advancement and skill development. Located in a vibrant community, we offer competitive pay, including an unsocial hours premium, and a chance to make a meaningful impact in a dynamic retail setting.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Lead - Food - Summertown Simply Food in Oxford
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when it’s your turn to shine.
✨Tip Number 3
Dress the part! Make sure you look smart and professional for your interview. First impressions count, so show them you mean business right from the start.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Shift Lead - Food - Summertown Simply Food in Oxford
Some tips for your application 🫡
Show Your Leadership Skills:In your application, make sure to highlight any experience you have in leading teams or coordinating resources. We want to see how you can step up and take charge, especially in a busy environment like ours!
Be Specific About Your Experience:When detailing your previous roles, focus on specific tasks that relate to the Shift Lead position. Mention any operational responsibilities you've had, as well as how you’ve contributed to creating a great team atmosphere.
Demonstrate Your Customer Service Skills:Customer service is key in our stores! Use your application to showcase examples of how you've provided excellent service in the past. We love candidates who can model great customer interactions.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Marks and Spencer
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Shift Lead. Familiarise yourself with the key tasks like leading the fill operation and coordinating resources. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or improved productivity. Highlight how you can coach colleagues and create a positive atmosphere, as these are crucial for the role.
✨Understand the Company Culture
Research the company’s values and behaviours, especially around customer service and teamwork. Be ready to discuss how you embody these values and how you can contribute to a great team atmosphere.
✨Prepare for Operational Scenarios
Think about potential operational challenges you might face in this role, such as managing a busy salesfloor or handling cash. Prepare to discuss how you would tackle these situations effectively, demonstrating your problem-solving skills.
