At a Glance
- Tasks: Deliver five-star service and support customers in a dynamic retail environment.
- Company: Join Marks & Spencer, a leading retailer with a commitment to excellence.
- Benefits: Gain valuable experience, receive mentorship, and access career progression opportunities.
- Other info: Enjoy regular check-ins and support as you advance your career.
- Why this job: Kickstart your career with hands-on training and the chance to become a Retail Leader.
- Qualifications: Open to 18-24 learners eager to learn and grow in retail.
The predicted salary is between 11 - 12 £ per hour.
Marks & Spencer is offering the Not Just Any Career scheme for 18-24 learners to start their career as a Customer Assistant.
You’ll learn how to deliver five-star service, support customers and help our stores run smoothly during a 12-week training cycle.
After completing the training, you’ll have regular line-manager check-ins and can apply for Shift Lead training to progress toward a Retail Leader role, developing leadership, operational excellence and customer focus as you grow with M&S.
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Not Just Any Career: Customer Assistant to Retail Leader employer: Marks and Spencer
Marks and Spencer is an exceptional employer that fosters a culture of innovation and collaboration, particularly within the Corporate HR technology team. Employees benefit from a supportive environment that prioritises professional growth and development, alongside competitive remuneration and benefits. Working in a dynamic location, you will have the opportunity to lead impactful projects that enhance the colleague experience throughout their journey with the company.
StudySmarter Expert Advice🤫
We think this is how you could land Not Just Any Career: Customer Assistant to Retail Leader
✨Get to Know the Local Retail Scene
Hit the pavement and explore retail shops in your area. Chat with managers or staff – many stores love to hire interns who express genuine interest and enthusiasm. You'll get a feel for the vibe and might even stumble upon internship opportunities that aren't advertised yet!
✨Utilise Social Media and Community Events
Follow local retail brands and stores on social media for intern roles—they often post opportunities there. Don't forget to attend community events or shop openings related to retail in your area. It's a goldmine for meeting people and sourcing those hidden internships!
✨Leverage University Career Services
As an intern seeker, your university’s career services can be your best friend. They often have exclusive listings and connections with local retail businesses looking for interns. Make an appointment, polish your pitch, and let them help you land that amazing position!
✨Show Off Your Personal Projects
If you've done any retail-related projects or volunteer work, showcase them! Whether it's a school project, a pop-up shop, or even just your deep love for retail blogging, these experiences can make you stand out. Be sure to connect them to your application when applying through our website—we love seeing that initiative!
We think you need these skills to ace Not Just Any Career: Customer Assistant to Retail Leader
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, it's all about the customer! Highlight your previous experience in customer service, even if it was through a part-time job, volunteering, or any relevant roles. We want to see how you can connect with customers and handle their queries with a smile.
Make It Personal with Your Cover Letter:As an intern, your motivation and eagerness to learn are key. Use your cover letter to express your passion for retail and why you're keen to intern at Marks and Spencer. Share any relevant coursework or projects that reflect your interest in the sector.
Include Relevant Retail Experience:If you’ve worked in retail or have any experience that relates to the industry, be sure to mention it in your CV. Whether it’s handling transactions, stocking shelves or assisting customers, we want to see your hands-on experience shine through.
Emphasise Your Teamwork:Retail is all about working in teams. Talk about any group projects during school or activities you've been involved in that required collaboration. Showing us you can work well with others will help you stand out in your application.
How to prepare for a job interview at Marks and Spencer
✨Show Your Customer Service Skills
In retail, customer service is king! Be prepared to discuss your approach to handling different customer scenarios. Think of a time when you went above and beyond for a customer—this will show Marks and Spencer that you value customer satisfaction.
✨Demonstrate Your Sales Savvy
As an intern, knowing how to sell is a big deal. Brush up on basic sales techniques and be ready to tackle some role-play scenarios where you might have to sell a product to the interviewer. This not only shows your ability to engage customers but also your enthusiasm for the role at Marks and Spencer.
✨Understand the Store's Products
Familiarise yourself with the product range Marks and Spencer offers. Knowing the ins and outs of the items on sale can help you relate to customers better. Be prepared to answer questions about how specific products meet customer needs—simple, right?
✨Express Your Learning Motivation
As an intern, they know you’re there to learn, so let your motivation shine through! Talk about what you hope to gain from this internship at Marks and Spencer and how you can bring fresh ideas to the table. Showing that you’re eager to absorb knowledge will set you apart!
