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For Companies At a Glance
- Tasks: Assist customers with travel money needs and provide excellent service.
- Company: Join a leading retail brand known for its customer focus.
- Benefits: Flexible hours, competitive pay, and a supportive team environment.
- Other info: Dynamic role with opportunities for personal growth and teamwork.
- Why this job: Be the go-to expert for customers before their adventures.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 10 - 12 £ per hour.
Work Pattern
- Week 1
- Sun - 11:00 - 17:00
- Tue - 08:00 - 14:00
- Thu - 08:00 - 14:00
- Fri - 13:00 - 19:00
- Mon - 08:00 - 14:00
- Thu - 08:00 - 14:00
- Fri - 12:00 - 18:00
- Sat - 13:00 - 19:00
Join our team in Travel Money - the part of the store where customers look to us for confidence, clarity, and brilliant service before they head off on their adventures. This is a role for someone who thrives on connection, keeps calm under pressure, and delivers accuracy and service in equal measure. You’ll be a trusted expert, helping customers choose the right products and services while making every interaction feel personal and effortless.
Responsibilities
- Being digitally confident is essential. You’ll use our tools to complete transactions quickly, check rates, and support customers across all Travel Money channels.
- Accuracy and compliance are key. You’ll follow safe, legal, and financial-crime processes at every step, protecting our customers and the business.
- At M&S, customers come first. You’ll be fast, focused, and proactive, engaging with customers, spotting opportunities, and delivering a brilliant experience every time.
- Teamwork matters. You’ll share your Travel Money knowledge, support colleagues across the store, and help build confidence and capability in others.
- Flexibility is vital. You’ll adapt quickly to store priorities, work at pace, and maintain best in town standards in presentation, availability, and service.
Customer Assistant - Travel Money - Norwich employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Travel Money - Norwich
✨Tip Number 1
Get to know the company! Research M&S and their Travel Money services. Understanding their values and what they stand for will help you connect better during interviews.
✨Tip Number 2
Practice your customer service skills. Think of scenarios where you can showcase your ability to stay calm under pressure and deliver brilliant service. Role-playing with a friend can be super helpful!
✨Tip Number 3
Be ready to demonstrate your digital confidence. Familiarise yourself with common tools used in retail transactions, as being tech-savvy is essential for this role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the team.
We think you need these skills to ace Customer Assistant - Travel Money - Norwich
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any experience you have in customer service. We want to see how you've connected with customers in the past and how you’ve made their experiences memorable. Remember, this role is all about delivering brilliant service!
Be Digitally Confident: Since being digitally savvy is essential for this role, mention any relevant tools or systems you’ve used before. We’re looking for someone who can handle transactions quickly and efficiently, so don’t hold back on showcasing your tech skills!
Emphasise Teamwork: This position requires a team player, so share examples of how you’ve collaborated with others in previous roles. We love seeing how you’ve supported your colleagues and contributed to a positive work environment.
Tailor Your Application: Take the time to tailor your application specifically for this role. Use the job description as a guide and make sure to align your skills and experiences with what we’re looking for. And remember, applying through our website is the best way to get noticed!
How to prepare for a job interview at Marks and Spencer
✨Know Your Stuff
Make sure you understand the Travel Money services and products inside out. Familiarise yourself with current exchange rates and any promotions. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your People Skills
Since this role is all about connecting with customers, be ready to share examples of how you've provided excellent customer service in the past. Think of specific situations where you made a difference for a customer or worked well in a team.
✨Be Digitally Savvy
Brush up on your digital skills, as you'll need to use various tools for transactions and checking rates. If you have experience with similar systems, mention it! If not, express your willingness to learn quickly.
✨Demonstrate Flexibility
The job requires adaptability, so be prepared to discuss how you've handled changing priorities in previous roles. Share examples that highlight your ability to stay calm under pressure and maintain high standards of service.